IT Support, Exeter

Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.

Simple pricing with no long contracts.

Are you looking to find an Exeter, or Devon, based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity – we can help.

From innovative Exeter startups to long-running Devon-based organisations in established sectors, our fresh approach to managed IT support and expertise scales to match any rate of growth.

Our fresh approach includes

If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.

Paul Whitmarsh, Managing Director, Aquila Financial Management

Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.

Karen Friendship, Managing Director, Alderman Tooling

Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.

Clodagh Murphy, Non-Executive Chair, Exeter Chamber

Request a call back from our Exeter Team

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Bytes Over Bodies: A fresh approach to IT service pricing

If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.

Our charges are on a per-device basis as most Exeter organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for, and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.

In our per device model, users who do not need full support but may still need help when accessing such things as the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.

Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.

Why not request a call back from our experts in Exeter to find out more?

Managed IT Support

Support+

From £19.50

per month per computer

Our flagship support plan

Most suitable option for growing organisations.

What’s Included

  • Unlimited telephone and remote support, maintenance and administration

  • Unlimited third-party interaction

  • Unlimited advice and guidance

  • Extended support: 7.30 am to 6.30 pm Monday to Friday excluding bank holidays

  • Monthly cyber security awareness training and cyber security advice and guidance

  • 60 second challenge, agreement flex and new starter induction initiatives

  • Zero-risk guarantee: satisfactory results within 90 days or we will give you your money back

Selection of Exeter and Devon organisations that use our IT Support services

Air Marketing
Burrington Estates
ELF Exeter Leukaemia Fund
Rodney Spiller Wealth Management
RoleMapper
Aquila Finanacial Management
Mole Avon Country Stores

Choose an Exeter-based IT partner who’s invested in your future but respects your need for flexibility today

IT Champion's Zero Risk Guarantee

Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.

Concerned about future price increases?

Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.

We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be  ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.

A premium service desk without the price tag

Exeter, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.

All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.

Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.

We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.

Five star Cusotmer Stats

Fully managed IT support and guidance for small to medium-sized businesses based in Exeter

All our support plans are packed with benefits

Unlimited remote support

All of our fully managed plans have unlimited telephone and remote support built-in. Our front line team ensures that within seconds you are talking to someone who can help.

Maintenance is an essential part of what we do to improve the performance and security of your Microsoft systems. We proactively managed your updates and security patches.

Organisations have many technology partners and they will provide specialist support we will always be available as an initial point of contact or as an escalation point, should you need it.

Our experience working with hundreds of organisations, thousands of technology providers and our specialist knowledge of Microsoft technologies mean our team are ideally placed to provide advice and guidance on all things IT.

With our weekday extended hours from 7.30 am – 6.30 pm, we got your team covered and there’s no need to pay for after-hours support again. Need emergency support outside of these times? No problem, our emergency out of hours support is available to access on all our managed IT support plans.

On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys. If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Instant front line support

A majority of IT support requests are straightforward and resolved within a few minutes. We have technicians available to pick up your call and provide support there and then.

Our response times are some of the best in the industry, plus we like to do things a little differently. Our front line support provides general support within a few seconds and our rapid escalation team are on hand to pick up critical priority issues. We continually improve on our delivery of support so we can keep a five-star service.

We have a highly trained team of experienced technicians assigned to escalation support. To ensure critical faults are dealt with as and when they arise.

When people join an organisation we know how important it is their equipment is ready and they know how to use it. Our unique induction means new starters can schedule a 1-2-1 virtual training session with one of our team. We will give them a guided tour of their new digital workplace, answer any questions and ensure that they know how to contact us if they need help.

Training provides an essential part of protecting your organisation and its data. That is why all our fully managed support plans include a monthly Cyber Security Awareness training. Our training is instructor-led by our Cyber Security Analyst. There is no limit to the number of attendees that can join or how frequently.

We use the best tools on the market to monitor, maintain and support your network. Our tools automatically alert us to problems that can be investigated and resolved in the background without interruption.

Agreement flex

The support you receive must be appropriate and flexible to changes in your organisation.  Agreement flex is our way of adapting to changes that can occur at any time in a flexible, open and transparent way.

One of the most important aspects of what we do is onboarding. We manage any overlap in the final stages of the notice period from your previous provider to ensure a seamless, fully managed transfer.

We will work with you to identify products and solutions you use and make sure you are getting the most out of them, highlighting enhancements we think you should be aware of and regularly revisiting and updating the roadmap as our partnership progresses.

As part of our onboarding process, one of our Cyber Security team will work with you to complete a full cyber security audit and we’ll highlight and roadmap any recommendations that come out of the process. We’ll also get your team set up and for the Cyber Awareness programme to bolster user awareness and organisational security.

As part of client onboarding and annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet the needs of your organisation. We can then monitor and support any solutions under our management.

Choosing IT Champion as your managed IT support partner in Exeter, Devon

Proactive, not reactive

IT Champion prides itself on being proactive in its IT Support. New clients regularly tell us how refreshing our approach is from their previous IT experience.

Traditionally IT support companies are reactive – you call them when something is broken, the support company will troubleshoot the problem and then you will receive a bill for the time the IT company spent resolving the issue.

IT Champion stand out from the crowd because we invest heavily in industry-leading IT support tools and technicians. We strive to be truly proactive by developing our internal systems and procedures and remotely resolving issues before end-users become aware. Since 2012, we fixed over 80% of our client issues using proactive technology.

Access to performance statistics

Our guarantee includes client access to performance statistics. IT Champion has tried and tested methods of identifying monthly performance.

Other IT support companies rarely offer any insight into their day-to-day performance, with access to our system our clients have full transparency.

Our performance statistics and monthly reporting demonstrate; technician response times, the number of repairs carried out, how many proactive support requests have been closed, the amount we are saving our clients and how often we provide managed IT support for another vendor’s hardware or software.

We know these are important points so we measure our success by what we can do for you.

Knowledge and expertise

We guarantee you will not find another company in the Exeter area that takes IT support and repair response as seriously as IT Champion.

Our industry-awarded partnerships and zero-risk guarantee should demonstrate how much we care for your organisation.

IT Champion offers the best IT support systems in the industry, and we encourage you to call us today to chat with one of our Exeter experts and arrange a FREE workplace discovery session.

We guarantee you will not be disappointed and there is no cost or obligation to agree to further IT support services if you are simply looking for an evaluation.

We know it’s all about trust

Zero-risk guarantee

We are the region’s only managed IT support provider to offer a zero-risk guarantee.

We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.

We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.

60 second challenge

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

Award-winning

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

Cloudtango MSP UK Top 50 2023
Exeter College apprentice and employer awards 2020
Exeter Living Awards 2018 logo

Our fresh approach

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.