Break Fix IT Support for Fast, Reative Support

When your systems stop working, productivity stalls and pressure builds quickly.
You need fast, reliable help from someone who knows what they are doing.

Our Break Fix IT support gives you direct access to experienced engineers when you need it most. No contracts. No delays. Just clear, effective support to get you back up and running.

Whether it is a server failure, network issue or urgent Microsoft 365 problem, we are here to resolve it quickly and properly.

Our Break Fix IT support provides fast, reactive IT support for UK businesses that need urgent help without a contract.

Break Fix IT support is a reactive, on-demand service where you contact an IT provider when something goes wrong. Support is delivered as and when required, typically billed based on time spent resolving the issue.

With Break Fix IT Support, there are:

• No upfront costs
• No fixed monthly fees
• No long-term commitments

It is a flexible option for organisations that only need occasional support.

This is why Break Fix is sometimes called:

• Reactive IT support
• Ad-hoc IT support
• Pay-as-you-go IT support
• On-Demand IT Support

When you contact us, we:

• Quickly assess the issue and identify the cause
• Provide clear guidance on the fix
• Resolve the problem remotely or on-site
• Offer advice to prevent the issue from happening again

Break Fix IT Support is a good fit if you:

• Run a small or growing organisation without a full internal IT team
• Occasionally need expert help with specific issues
• Want access to knowledgeable engineers without a contract
• Experience infrequent IT problems but still need reliable support

Typical situations include:

• Server or infrastructure outages
• Network or connectivity failures
• Cyber incidents or malware infections
• Microsoft 365 issues affecting users
• Hardware faults affecting key systems

If your business relies heavily on IT systems daily, a proactive managed service may be more suitable.

Break Fix IT support offers flexibility and no long-term commitment.
However, it is a reactive service, meaning issues are resolved after they occur rather than prevented.

This can lead to:

• Less predictable costs over time
• No proactive monitoring
• Increased risk of repeat issues

When you contact IT Champion, you are not entering a ticket queue or speaking to a call centre. You are speaking to experienced people who care about resolving the issue properly. This combination of speed, expertise and clarity helps reduce downtime and keep your business moving.

Our approach focuses on:

You will speak to someone who understands the problem and can take action straight away.

We explain what is happening and what needs to be done in plain English, so you stay in control.

We work quickly to diagnose and fix issues, minimising disruption to your business.

No contracts or fixed commitments. Just transparent, pay-as-you-go support.

Where appropriate, we will highlight ways to prevent the problem happening again.

Break Fix is a useful option in the right situation, but it is important to understand how it compares to a more proactive approach.

As your organisation grows, systems become more critical, and downtime becomes more costly. This is where a managed approach becomes more suitable.

We support organisations across Exeter, Devon and the wider UK.
Whether you need urgent support on-site or fast remote assistance, our team is ready to help.

If you are dealing with an issue right now, speak directly with our team.

We will:

• Understand the problem quickly
• Provide clear next steps
• Work to resolve the issue as efficiently as possible

Call us now to request immediate support on 01392 454750

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.