Business IT Support in Sidmouth
(with fast, friendly help when you need it)

You want things to work, people to stay productive, and someone dependable to call when something goes wrong.

IT Champion provides business IT support in Sidmouth for small and growing teams — with a real service desk, plain‑English advice, and a Zero Risk Guarantee. Whether you’re outsourcing IT completely or you need extra capacity alongside an internal team, we’ll fit around how you work.

We support organisations that need responsive help, clear advice, and a partner who takes ownership. Here’s what business leaders say about working with us.

If you’re comparing IT support costs, you’ll often see per‑user pricing. We price per device instead — because most Sidmouth businesses have fewer computers than they have staff.

That usually means you only pay for what genuinely needs supporting (the equipment), while still getting help for people who occasionally need Microsoft 365 guidance on a phone or personal device.

For many organisations, this approach can work out significantly more cost‑effective than a strict per‑user model — without cutting corners on service.

In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.

Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.

Want a quick sense-check of what you’re paying today?

Ask us for a second opinion

Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.

Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.

We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be  ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.

Exeter, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.

Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.

We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.

A friendly, responsive service desk that answers quickly and takes ownership — so your team isn’t left waiting or bounced around.

We manage updates, patching and monitoring to reduce the everyday friction that steals time from your staff.

Cyber security isn’t just tools — it’s habits. That’s why Support+ includes monthly awareness training and guidance so your team gets more confident over time.

Transparent costs, flexibility as your business changes, and guarantees that remove the fear of making the wrong choice.

We help you build a simple IT roadmap, so you can budget and make decisions with fewer surprises.

From your first conversation through to day‑to‑day support, we keep things clear, friendly and accountable.

We work hard to ensure that one of our front line team is available in under a minute.

On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.

If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.

We are exceptionally proud to have won awards locally, regionally and from within our industry.

Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.

From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.

We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.