Zero Risk Guarantee
Our managed IT Support+ plans include a 90 day Zero Risk Guarantee. If we are not the right fit, we will end the agreement and support your transition to a new provider.
Choosing the right IT provider can be daunting.
What’s worse, organisations can be expected to sign multi-year contracts with providers they have never used or really know.
What happens if things don’t work out due to a poor fit or unkept promises?
That is why we have introduced the IT Champion Zero Risk Guarantee.
If you do not see satisfactory results within 90 days, we will give you your money back.
To eliminate the stress and uncertainty of hiring a competent IT support company, we offer our clients a ZERO RISK guarantee on all our Managed IT Services plans.
Why Switching IT Support Feels Risky
Most organisations do not delay changing IT support, because they do not recognise a problem, they delay because of the uncertainty that comes with the decision.
We know that your can’t fully assess an IT provider from a proposal or a sales process alone.
The real experience only becomes visible once your team starts relying on the service.
Common concerns we hear include:
- Being locked into a long-term agreement with the wrong provider
- Disruption during onboarding or transition
- Not knowing what the day-to-day support experience will feel like
- The risk of repeating past frustrations
These are valid concerns, and they are exactly what the Zero Risk Guarantee is designed to remove.
How the Zero Risk Guarantee gives you confidence
The Zero Risk Guarantee shifts the balance of risk away from your organisation and onto us.
It is built around a simple outcome.
You should feel confident in your decision, not tied into it.
With a Support+ plan, this means:
- A 90 day period to properly experience the service
- A structured onboarding process designed to get things right from the start
- Clear communication and early visibility of value
- The option to end the agreement if the fit is not right
Full support transitioning to a new provider if needed
In over 10 years, the guarantee has never been used.
That matters, because it reflects the confidence behind the service rather than just the promise itself.
The goal is simple.
A strong start, clear expectations, and a partnership that feels right from the outset.
Why IT Champion
On top of working really hard to ensure we are a great fit from the get-go, we invest heavily in our on-boarding process to ensure every relationship starts off smoothly and on a solid foundation.
Our Support+ plans come with a 90-day zero risk guarantee and to prove further reassurance and flexibility, are plans and 12 months as standard.
It also helps that we have great value support plans that are packed with features.
What is the Zero Risk Guarantee
This applies to all our Support+ plans.
If, within the first 90 days, you feel we are not the right fit, we will end the agreement and support your transition to a new provider.
It is not a short-term incentive or a marketing tactic.
It is a practical safeguard that ensures the early weeks of the partnership feel clear, well-supported and genuinely valuable.
Why doesn’t every IT Company offer this?
We’re not sure but the obvious conclusion is they fear it may get used.
If you are reading this as and are looking for a new provider, we would certainly recommend you ask any potential partner to match this guarantee and as you can take it from us, we don’t need multi-year contracts to become a valued, long-term partner.
The not so small, small print…
In over 10 years of offering the Zero Risk Guarantee, it’s never been used or even raised so we’ll work very hard to keep that record.The guarantee does not include third-party supplied products like Microsoft Licences where the supplier offers no such comparable service. Any purchased equipment or services outside of the Support+ remain payable and would not be refunded under the Zero Guarantee. Some clients require multiyear pricing and may provide their own support requirement and scope as part of a tender process. In these cases, a Zero Risk Guarantee may not be suitable.
We guarantee
A fixed price
We offer fixed price quotations on our projects.
This means that projects are completed on budget, without any surprises or hidden costs. You know exactly where you stand and the project risk becomes ours, not yours.
All hardware and software purchases.
That includes parts, labour, and anything else necessary.
If we specify, procure and install hardware or software for you, and it doesn’t do the job we said it would, or if it ever fails as a result of our error, oversight or fault, we’ll fix it free of charge no matter what it takes.
You will only ever need to pay once
Have you ever paid an IT support company to repair the same problem multiple times?
While our competitors can profit from fixing the same fault multiple times or for projects that have gone wrong, we get it right, the first time. With IT Champion you’ll never pay for the same thing twice. If we have to return to repair the problem, you don’t pay – we’ll fix it no matter what it takes.
You are covered
It may surprise you to know that many IT support companies either have inadequate insurance or no insurance cover at all.
Whilst we hope that it won’t be needed, you’re fully insured with us. IT Champion holds a £10,000,000 professional indemnity insurance policy.
You may also be interested in
Technology Health Check
It’s a completely FREE of CHARGE second opinion service designed specifically to help businesses get the most out of the technology they have and to highlight any IT solutions that would benefit them.
Cyber Essentials Checkup
One in four businesses reported a cyber breach or attack in the past 12 months. Cyber criminals don’t just attack banks and large companies – they target any organisation which isn’t properly protected, even micro and small businesses.
Managed IT Services
Great tech support for your business PC or laptop is only a phone call away. Our certified engineers can troubleshoot and resolve over 95% of your IT problems remotely and is available over the phone and just a few seconds away.
IT Champion
We’ve been providing organisations of all shapes and sizes with lightning-fast, people-focused IT Support and expertise since 2009 and are proud to be recognised as one of the fastest growing IT support companies in the region.
