April 2026 Customer Satisfaction Stats

TLDR

Monthly statistics

April 2026

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Tue 10 am

30 calls taken ⬆️ 15%

Total monthly calls

1,927

96 calls per day   ⬇️ 8%

Average ring time

23 seconds

To talk to a technician

Ease of getting help

98% very easy

39 very easy, 1 easy

Closed ticket survey draw winner

Helen Healthcare client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

41 gave a rating of 4 or 5 out of 5

Happiness icon

100% would strongly recommend us

95% last month

Which means we are rated Excellent

Closed ticket survey feedback

Martin Kowalski, Cloud Infrastructure Engineer

Martin

Prompt response. Dealt with the situation immediately and took action. Call back within 20 minutes.

Tom Goodby Support Technician

Tom

Tom sorted my request very quickly!

Jayden Williams, Support Technician

Jayden

Amazing service, ongoing care and was able to help me with multiple issues.

Morgan Bewes, Support Technician

Morgan

Great service as always.

9 team members mentioned, 22 positive comments

Top five-star rated team member

Martin Kowalski, Cloud Infrastructure Engineer

Martin

Gained 6 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 3 mentions, Avg 3 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: May 11, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

Share This Post

Related Posts