September 2026 Customer Satisfaction Stats

TLDR

IT Champion's September 2026 CX stats show strong performance: 1,833 calls handled, a 100% Ease-of-help rating, a 98 NPS score, and 100% CSAT. Positive feedback highlights excellent service, with Tom leading the mentions. Engagement remains high, and the closed-ticket survey winner from a charity client received a £20 Amazon voucher.

Monthly statistics

September 2026

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Thur 10 am

24 calls taken ⬆️ 4%

Total monthly calls

1,833

83 calls per day  ⬆️ 26%

Average ring time

50 seconds

To talk to a technician

Ease of getting help

100% very easy

34 very easy, 0 easy

Closed ticket survey draw winner

Elsa Carla Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

34 gave a rating of 4 or 5 out of 5

Happiness icon

98% would strongly
recommend us

97% last month

Which means we are rated Excellent

Closed ticket survey feedback

Tom Goodby Support Technician

Tom

You guys are all fab! Keep up the good work!

Martin Kowalski, Cloud Infrastructure Engineer

Martin

Martin was excellent – very knowledgeable, helpful and went the extra mile.

Calumn Barrett-Ridd, Support Technician

Calumn

My second week in the job and Callum has helped me on two occasions and on both has been extremely helpful, resolving my issues quickly and is friendly and polite.

Charlie Hart, Support Technician

Charlie

Charlie was polite, quick, efficient and recognised that she didn’t have to keep me on the phone while she did what needed to be done. Then got a quick little message and a ‘have a good day’ before signing off. Can’t fault that kind of service.

9 team members mentioned, 21 positive comments

Top five-star rated team member

Tom Goodby Support Technician

Tom

Gained 8 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 3 mentions, Avg 3 mention a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

Caroline Ellis

Caroline Ellis is Head of Marketing at IT Champion, where she leads content strategy, brand communications and digital marketing across the UK SME and charity sector.

With a strong background in Microsoft technologies, cyber security and managed IT services, Caroline specialises in translating complex technical topics into clear, practical insights that help organisations make informed decisions and understand how technology can work better for their people and their business.

Published On: October 6, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

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