From Fragmented IT to a Strategic Technology Platform: The Mole Avon Story
At A Glance
Mole Avon Trading, a long-established Devon retailer operating across multiple locations, partnered with IT Champion to modernise fragmented IT systems, improve cyber security and create a scalable technology platform. Through managed IT support, Microsoft 365, SharePoint and strategic IT guidance, the organisation gained greater visibility, faster support and a trusted technology partner.
The Challenge
As Mole Avon expanded across multiple sites, managing technology became increasingly complex. Multiple suppliers, ageing infrastructure and the absence of internal IT expertise created inefficiencies, reduced visibility and made strategic planning difficult.
The leadership team wanted more than day-to-day support. They needed a managed IT support partner capable of modernising systems, strengthening cyber security and providing clear strategic direction.
The Solution
Following a strategic review, IT Champion developed a technology roadmap designed to improve consistency, security and collaboration across the organisation.
Key improvements included:
Modern Workplace and Collaboration
- Microsoft 365 deployment
- SharePoint implementation
- Unified data access across locations
Infrastructure Modernisation
- Connectivity improvements
- UniFi WiFi 7 deployment
- Hardware refresh programme
Cyber Security
- Cyber Security Discovery
- Microsoft Defender for Business
- Advanced EDR and ITDR solutions backed by a 24/7 security operations centre
Support and Strategic Guidance
- Unlimited support
- Dedicated IT management
- Ongoing strategic reviews
All supported by a long-term roadmap aligned with the needs of a growing multi-site retailer.
The Impact
Why It Worked
- Support calls are answered in under 60 seconds.
- Staff gained consistent access to systems and support across all locations.
- Reporting processes became more efficient through automation.
- Cyber security protections were significantly improved.
- Technology decisions became aligned with wider business goals.
Most importantly, Mole Avon gained a trusted IT partner that understood the organisation and could provide ongoing guidance as the business continued to evolve.
Mole Avon needed more than technical support. By combining proactive managed IT support, strategic guidance and a clear technology roadmap, IT Champion helped simplify a complex IT environment, strengthen security and create a scalable foundation for future growth.
“IT Champion have brought structure, clarity, and a real sense of partnership to our IT. They understand our business and are always there when we need them.”
Paul Hilton, Chief Operating Officer
Mole Avon Trading
Key Takeaway
As organisations grow, fragmented systems and multiple suppliers can create complexity, risk and inefficiency. Mole Avon demonstrates the value of partnering with a managed IT support provider that combines strategic guidance, cyber security expertise and responsive support. The result is greater clarity, stronger resilience and technology that supports business objectives, rather than holding them back.
Industry sector
Farming and Retail
Location
Four locations across Devon
Date
August 2025
Company size
51-200 employees
