March 2026 Customer Satisfaction Stats

TLDR

IT Champion's February 2026 CX stats show strong performance: 2,097 calls handled, 97% Ease-of-help rating, 95 NPS score and 100% CSAT satisfaction. Positive feedback highlights excellent service, with Jake leading the mentions. Engagement remains high, and survey winner Kelly received a £20 Amazon voucher.

Monthly statistics

March 2026

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Mon 10 am

26 calls taken ⬆️ 4%

Total monthly calls

2,097

105 calls per day ⬆️ 8%

Average ring time

26 seconds

To talk to a technician

Ease of getting help

97% very easy

36 very easy, 1 easy

Closed ticket survey draw winner

Kelly Publishing client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

38 gave a rating of 4 or 5 out of 5

95% would strongly recommend us

93% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake

Thanks Jake for sorting out my query so swiftly and successfully. Always polite and cheerful.

Paul

Paul Drew helped us with the installation of 2 new photocopiers and all the IT updates that was required. Thanks Paul, great job

Tom

Tom called me back and resolved this issue very quickly.

Jack

Jack handled everything very well and was quick with every device that needed upgrading.

8 team members mentioned, 15 positive comments

Top five-star rated team member

Jake

Gained 6 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 4 mentions, Avg 4 mentions a month

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: April 7, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

March 2026 Customer Satisfaction Stats

TLDR

Monthly statistics