February 2026 Customer Satisfaction Stats

TLDR

IT Champion's February 2026 CX stats show strong performance: 1,937 calls handled, 100% ease-of-help rating, 88 NPS score and 100% CSAT satisfaction. Positive feedback highlights excellent service, with Jake leading the mentions. Engagement remains high, and survey winner Shahmir received a £20 Amazon voucher.

Monthly statistics

February 2026

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Mon 9 am

25 calls taken ↔️ 0%

Total monthly calls

1,931

97 calls per day ⬆️ 8%

Average ring time

24 seconds

To talk to a technician

Ease of getting help

100% very easy

23 very easy, 2 easy

Closed ticket survey draw winner

Shahmir Electronics client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

25 gave a rating of 4 or 5 out of 5

88% would strongly recommend us

93% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake

Jake was very helpful and sorted the issue within minutes.

Jack

Once Jack jumped on, he sorted very quickly.

James

James is super helpful and explains everything so I fully understand!

Martin

Martin perserved with the set up problem I was having, thanks Martin!

7 team members mentioned, 9 positive comments

Top five-star rated team member

Jake

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 8 mentions, Avg 3 mentions a month

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: March 13, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

February 2026 Customer Satisfaction Stats

TLDR

Monthly statistics