December 2025 Customer Satisfaction Stats

TLDR

IT Champion's December 2025 CX stats show strong performance: 1,413 calls handled, 100% ease-of-help rating, and 95% CSAT satisfaction. Positive feedback highlights excellent service, with Jack leading mentions. Engagement remains high, and survey winner Daniel received a £20 Amazon voucher.

Monthly statistics

December 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Thur 11 am

26 calls taken ⬇️ 19%

Total monthly calls

1,413

67 calls per day ⬇️ 29%

Average ring time

19 seconds

To talk to a technician

Ease of getting help

100% very easy

37 very easy, 0 easy

Closed ticket survey draw winner

Daniel Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

37 gave a rating of 4 or 5 out of 5

95% would strongly recommend us

87% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jack

Jack was a great help as always in sorting out the problem.
Thanks Jack for all your help this year in installing Windows 11 too !

Martin

Martin is brilliant. When he knew how important it was to our business that this issue was fixed, he prioritised it and fixed it. He is an exceptional problem solver and incredibly persistent!

Jake

Jake is always very friendly.

Paul

Very helpful and quickly completed the request.

8 team members mentioned, 21 positive comments

Top five-star rated team member

Jack

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 1 mentions a month

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: January 8, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

December 2025 Customer Satisfaction Stats

TLDR

Monthly statistics