Monthly statistics

July 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Tue 9 am

30 calls taken ⬆️ 25%

Total monthly calls

1,835

80 calls per day  ⬆️ 3%

Average ring time

31 seconds

To talk to a technician

Ease of getting help

100% very easy

28 very easy, 1 easy

Closed ticket survey draw winner

Daniel  Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

29 gave a rating of 4 or 5 out of 5

Happiness icon

94% would strongly recommend us

96% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake Fox, Support Technician

Jake

Jake was clear, concise and supportive – solved the issue in good time and communicated well throughout.

Jack Hallowes, Technical Support

Jack

Jack did an excellent job – Everything was completed in good time, he kept us informed of progress and solved a little glitch on one small part of the update as soon as it was encountered. This was a brilliant example of why I made a great decision all those years ago to trust IT Champion with our IT support. Jack is a real ambassador for the company and delivers to expectations and beyond.

Sam Hallet, Support Technician

Sam H

Completed the task and stayed on to make sure everything worked – then installed the follow on bit of software when the pop up appeared. Nice touch – much appreciated.

Tom Goodby Support Technician

Tom

Prompt response and very helpful. Enabled me to get on with my work without any delay.

6 team members mentioned, 17 positive comments

Top five-star rated team member

Jake Fox, Support Technician

Jake

Gained 6 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 2 mentions, Avg 2 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.