July 2025 Customer Satisfaction Stats

TLDR

IT Champion July 2025 IT support stats: 2,045 calls handled, 94% rated help ‘very easy’, and 100% customer satisfaction with 89% strong recommendations.

Monthly statistics

July 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Tue 9 am

30 calls taken ⬆️ 25%

Total monthly calls

1,835

80 calls per day  ⬆️ 3%

Average ring time

31 seconds

To talk to a technician

Ease of getting help

100% very easy

28 very easy, 1 easy

Closed ticket survey draw winner

Daniel  Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

29 gave a rating of 4 or 5 out of 5

Happiness icon

94% would strongly recommend us

96% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake Fox, Support Technician

Jake

Jake was clear, concise and supportive – solved the issue in good time and communicated well throughout.

Jack Hallowes, Technical Support

Jack

Jack did an excellent job – Everything was completed in good time, he kept us informed of progress and solved a little glitch on one small part of the update as soon as it was encountered. This was a brilliant example of why I made a great decision all those years ago to trust IT Champion with our IT support. Jack is a real ambassador for the company and delivers to expectations and beyond.

Sam Hallet, Support Technician

Sam H

Completed the task and stayed on to make sure everything worked – then installed the follow on bit of software when the pop up appeared. Nice touch – much appreciated.

Tom Goodby Support Technician

Tom

Prompt response and very helpful. Enabled me to get on with my work without any delay.

6 team members mentioned, 17 positive comments

Top five-star rated team member

Jake Fox, Support Technician

Jake

Gained 6 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 2 mentions, Avg 2 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: August 11, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

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