April 2025 Customer Satisfaction Stats

TLDR

IT Champion's April 2025 IT support stats underscore IT Champion’s consistency and client trust: 1,769 calls handled (84/day, down 6%) with lightning-fast 20‑second average ring time. Ease of access remains at a perfect 100%, and closed‑ticket surveys show 100% satisfaction, with 91% ‘strongly recommend’—up from 90%.

Monthly statistics

April 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Tue 9 am

27 calls taken ⬇️ 7%

Total monthly calls

1,769

84 calls per day  ⬇️ 6%

Average ring time

20 seconds

To talk to a technician

Ease of getting help

100% very easy

21 very easy, 0 easy

Closed ticket survey draw winner

Yvonne  Aged Care client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

21 gave a rating of 4 or 5 out of 5

Happiness icon

91% would recommend us

90% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden Williams, Support Technician

Jayden

I needed some new student accounts set up for forthcoming courses. This was completed very quickly.

Tom Goodby Support Technician

Tom

Tom G called to follow up to ensure I hadn’t clicked anything malicious, providing 5* service as always. I’m always glad when my ticket gets assigned to Tom as I know what level of service to expect.

Sam Hallet, Support Technician

Sam H

Sam was brilliant and restored my missing Sharepoint files in minutes. What a relief! Thank you.

Paul Drew, Cloud infrastructure engineer

Paul

Paul knows his way round Sage and explains what he is doing and why he is doing it. A very competent member of the team.

9 team members mentioned, 19 positive comments

Top five-star rated team member

Sam Hallet, Support Technician

Sam

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 4 mentions, Avg 4 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: May 14, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

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