May 2024 Customer Satisfaction Stats

TLDR

May 2024 IT support stats: 1,742 calls handled with a 23-second average ring time. 100% customer satisfaction and 94% rated help ‘very easy,’ while 91% strongly recommend IT Champion. Positive feedback included 15 comments across seven team members – highlighting consistent service excellence and client trust.

Monthly statistics

May 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Busiest day and time

Tue 9 am

34 calls taken ⬇️ 6%

Total monthly calls

1,860

85 calls per day ⬆️ 2%

Average ring time

25 seconds

To talk to a technician

Ease of getting help

100% very easy

21 very easy, 2 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Sharon Financial Management client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

23 gave a rating of 4 or 5 out of 5

96% would recommend us

93% last month

Which means we are rated Excellent

Closed ticket survey feedback

Sam

Very quick to to respond to my initial email.

Jack

Jack was so helpful and soon had Sage updated.

James

James was very helpful.

Tom

Just a big thank you, all of your staff I have ever dealt with have been so very helpful and courteous and the problem always got sorted.

8 team members mentioned, 9 positive comments

Top five-star rated team member

Paul

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: June 10, 2024|Categories: CX Stats, IT Support, Meet the team, News, Team|

May 2024 Customer Satisfaction Stats

TLDR

Monthly statistics