Monthly statistics

October 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Mon 9 am

34 calls taken ⬆️ 26%

Total monthly calls

2,351

102 calls per day ⬆️ 7%

Average ring time

33 seconds

To talk to a technician

Ease of getting help

93% very easy

37 very easy, 3 easy

Closed ticket survey draw winner

James Consultancy client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

42 gave a rating of 4 or 5 out of 5

87% would strongly recommend us

93% last month

Which means we are rated Excellent

Closed ticket survey feedback

Tom

I had a zip file I couldnt open. I was helped and assisted very quickly. Thank you

Jayden

Jayden was very helpful, thank you.

Lucas

Lucas has been extremely helpful in getting my team’s calendar linked to my Calendly account. He made the entire experience seamless, solving the problem quickly and efficiently. Super friendly and helpful throughout ‚ I really appreciated his support!