November 2025 Customer Satisfaction Stats

TLDR

November 2025 IT support stats: 1,899 calls handled, 100% customer satisfaction, and record-high recommendation scores.

Monthly statistics

November 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Mon 10 am

32 calls taken ⬇️ 6%

Total monthly calls

1,899

83 calls per day ⬇️ 19%

Average ring time

27 seconds

To talk to a technician

Ease of getting help

100% very easy

25 very easy, 1 easy

Closed ticket survey draw winner

Freyja Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

26 gave a rating of 4 or 5 out of 5

100% would strongly recommend us

87% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden

Superb service, thanks very much for your help!

Lucas

Lucas was able to sort my issue quickly and was really engaging and helpful. Thank you as always 🙂

Jake

Jake came back and got it sorted as soon as I realised the job wasn’t quite finished.

Martin

Always happy to support even if it is something that the front line team are not dealing with.

7 team members mentioned, 17 positive comments

Top five-star rated team member

Lucas

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 6 mentions, Avg 2 mentions a month

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: December 8, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

November 2025 Customer Satisfaction Stats

TLDR

Monthly statistics