Monthly statistics

November 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Mon 10 am

32 calls taken ⬇️ 6%

Total monthly calls

1,899

83 calls per day  ⬇️ 19%

Average ring time

27 seconds

To talk to a technician

Ease of getting help

100% very easy

25 very easy, 1 easy

Closed ticket survey draw winner

Freyja Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

26 gave a rating of 4 or 5 out of 5

Happiness icon

100% would strongly recommend us

87% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden Williams, Support Technician

Jayden

Superb service, thanks very much for your help!

Lucas Warsop, Support Technician

Lucas

Lucas was able to sort my issue quickly and was really engaging and helpful. Thank you as always 🙂

Jake Fox, Support Technician

Jake

Jake came back and got it sorted as soon as I realised the job wasn’t quite finished.

Martin Kowalski, Cloud Infrastructure Engineer

Martin

Always happy to support even if it is something that the front line team are not dealing with.

7 team members mentioned, 17 positive comments

Top five-star rated team member

Lucas Warsop, Support Technician

Lucas

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 6 mentions, Avg 2 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.