Monthly statistics

June 2023

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Monthly customer satisfaction statistics

Busiest day and time

Mon  9 am

35 calls taken   ⬆️ 25%

Total monthly calls

1,951

89 calls per day  ⬆️ 8.5%

Average ring time

48 seconds

To talk to a technician

Ease of getting help

95% very easy

37 very easy, 2 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Lin  Recruitment client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

39 gave a rating of 4 or 5 out of 5

Happiness icon

100% would recommend us

100% last month

Which means we are rated Excellent

Closed ticket survey feedback

Scarlett Lipscomb, Service Delivery Executive

Scarlett

The issues I had was dealt with effectively and efficiently.

Sam

Sam

Resolved my issue quickly and professionally and without making me feel like an IT dunce.

Scott Perryman, Support Technician

Scott

Scott has being really helpful, patient and nice to solve the problem!

Tom Goodby Support Technician

Tom G

Always so helpful and friendly.

11 team members mentioned, 14 positive comments

Top five-star rated team member

Scarlett Lipscomb, Service Delivery

Scarlett

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mention, Avg 3 mentions a month

We work hard each month to resolve your issues quickly and in a friendly manner. Our customer satisfaction scores, along with other service measures helps us ensure we are delivering a five-star service.