Monthly statistics

December 2023

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Monthly CX stats

Busiest day and time

Tue  9 am

20 calls taken ⬇️ 29%

Total monthly calls

1,387

61 calls per day  ⬇️ 30%

Average ring time

31 seconds

To talk to a technician

Ease of getting help

100% very easy

29 very easy, 0 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Cheryl  care home client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

29 gave a rating of 4 or 5 out of 5

Happiness icon

76% would recommend us

80% last month

Which means we are rated Excellent

Closed ticket survey feedback

Callum Mitchell, Support Technician

Callum

We are new to IT Champion but been a great service so far and feel confident in their ability to resolve our issues.

Scott

Scott

Scott really went above and beyond with my calls today, especially when I lack a clear understanding of how IT works.

Jake Fox, Support Technician

Jake

IT Champion support team are amazing, very friendly and easy to deal with.

James Farr, support technician

James

Cannot fault the IT Champion Team they are always friendly and helpful.

7 team members mentioned, 13 positive comments

Top five-star rated team member

Jake Fox, Support Technician

Jake

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

We work hard each month to resolve your issues quickly and in a friendly manner. Our customer satisfaction scores, along with other service measures helps us ensure we are delivering a five-star service.