January 2026 Customer Satisfaction Stats

TLDR

IT Champion's January 2026 CX stats show strong performance: 1,881 calls handled, 100% ease-of-help rating, 93 NPS score and 100% CSAT satisfaction. Positive feedback highlights excellent service, with Jake leading the mentions. Engagement remains high, and survey winner Daisy received a £20 Amazon voucher.

Monthly statistics

January 2026

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Mon 9 am

25 calls taken ⬇️ 4%

Total monthly calls

1,881

90 calls per day ⬆️ 33%

Average ring time

23 seconds

To talk to a technician

Ease of getting help

100% very easy

39 very easy, 2 easy

Closed ticket survey draw winner

Daisy Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

41 gave a rating of 4 or 5 out of 5

93% would strongly recommend us

95% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake

Very helpful, accessible, quickly resolved

Lucas

Lucas is brilliant!

Martin

The issue was handled extremely quickly, which reduced this impact on downtime.

Paul

A MASSIVE thank you SO VERY MUCH to Paul for all your help and time locating our missing files. I HUGELY appreciate it. And a very speedy response from you and Jake. Basically, you have saved our payroll from becoming a horrific mess.

10 team members mentioned, 20 positive comments

Top five-star rated team member

Jack

Gained 8 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 3 mentions, Avg 3 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: February 12, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

January 2026 Customer Satisfaction Stats

TLDR

Monthly statistics