Monthly statistics

December 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Monthly CX stats

Busiest day and time

Mon 9 am

37 calls taken ↔️ 0%

Total monthly calls

1,457

69 calls per day  ⬇️ 32%

Average ring time

23 seconds

To talk to a technician

Ease of getting help

100% very easy

15 very easy, 0 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Andy  Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

15 gave a rating of 4 or 5 out of 5

Happiness icon

100% would recommend us

97% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jack Hallowes, Technical Support

Jack

Jack was very helpful and thorough in going through what could be the problem.

Jake Fox, Support Technician

Jake

Very helpful and offered good advice.

Sam Hallet, Support Technician

Sam

Fantastic support as always. Sam was very patient and knowledgeable.

Tom Goodby, IT Support Technician

Tom

If you can keep things simple enough to help a tech idiot like me you can help anyone, thank you!

7 team members mentioned, 6 positive comments

Top five-star rated team member

Jack Hallowes, Technical Support

Jack

Gained 2 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 1 mentions a month

We work hard each month to resolve your issues quickly and in a friendly manner. Our customer satisfaction scores, along with other service measures helps us ensure we are delivering a five-star service.