Monthly statistics

December 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Thur 11 am

26 calls taken ⬇️ 19%

Total monthly calls

1,413

67 calls per day  ⬇️ 29%

Average ring time

19 seconds

To talk to a technician

Ease of getting help

100% very easy

37 very easy, 0 easy

Closed ticket survey draw winner

Daniel Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

37 gave a rating of 4 or 5 out of 5

Happiness icon

95% would strongly recommend us

87% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jack Hallowes, Technical Support

Jack

Jack was a great help as always in sorting out the problem.
Thanks Jack for all your help this year in installing Windows 11 too !

Martin Kowalski, Cloud Infrastructure Engineer

Martin

Martin is brilliant. When he knew how important it was to our business that this issue was fixed, he prioritised it and fixed it. He is an exceptional problem solver and incredibly persistent!

Jake Fox, Support Technician

Jake

Jake is always very friendly.

Paul Drew, Cloud infrastructure engineer

Paul

Very helpful and quickly completed the request.

8 team members mentioned, 21 positive comments

Top five-star rated team member

Jack Hallowes, Technical Support

Jack

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 1 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.