September 2025 Customer Satisfaction Stats

TLDR

IT Champion September 2025 IT support stats: 2,198 calls handled, 96% rated help ‘very easy’, and 100% customer satisfaction with 92% strong recommendations.

Monthly statistics

September 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Mon 10 am

27 calls taken ⬆️ 4%

Total monthly calls

2,092

85 calls per day  ⬆️ 44%

Average ring time

39 seconds

To talk to a technician

Ease of getting help

100% very easy

25 very easy, 2 easy

Closed ticket survey draw winner

Blansh Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

27 gave a rating of 4 or 5 out of 5

Happiness icon

93% would strongly recommend us

92% last month

Which means we are rated Excellent

Closed ticket survey feedback

Martin Kowalski, Cloud Infrastructure Engineer

Martin

Martin is exceptionally knowledgeable, skilled and responsive. He also has a very calming and patient communication style. It’s reassuring to have Martin in the background!

James Farr, Support Technician

James

Super efficient and the job was completed in no time! Thank you.

Lucas Warsop, Support Technician

Lucas

Lucas has been extremely helpful in getting my team’s calendar linked to my Calendly account. He made the entire experience seamless, solving the problem quickly and efficiently. Super friendly and helpful throughout ‚ I really appreciated his support!

Tom Goodby Support Technician

Tom

Being new clients we are adjusting to a different way of liaising with the team for support. The overall feel is very positive despite our learning curve.

7 team members mentioned, 16 positive comments

Top five-star rated team member

Martin Kowalski, Cloud Infrastructure Engineer

Martin

Gained 6 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 2 mentions, Avg 1 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: October 22, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

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