October 2024 Customer Satisfaction Stats

TLDR

October 2024 IT support stats: 1,765 calls handled with a 25-second average ring time. 100% customer satisfaction and 93% rated help ‘very easy,’ while 90% strongly recommend IT Champion. Positive feedback included 15 comments across seven team members—reinforcing consistent service excellence and client trust.

Monthly statistics

October 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Busiest day and time

Wed 9 am

31 calls taken ⬇️ 6%

Total monthly calls

2,427

106 calls per day ↔️ 0%

Average ring time

32 seconds

To talk to a technician

Ease of getting help

100% very easy

31 very easy, 1 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

David Financial management client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

97% satisfied with our service

Avg. 99% YTD

31 gave a rating of 4 or 5 out of 5

94% would recommend us

91% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake

Exceptional help by Jake today, thanks Jake!

Sam

Very helpful and efficient.

Jack

The team are always so helpful and friendly. Thanks.

James

I’m so impressed by James’ knowledge and communication skills to share that knowledge  with a new member of staff who is on a steep learning curve with MS – thank you!!

6 team members mentioned, 14 positive comments

Top five-star rated team member

Jake

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 2 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: November 14, 2024|Categories: CX Stats, IT Support, Meet the team, News, Team|

October 2024 Customer Satisfaction Stats

TLDR

Monthly statistics