May 2025 Customer Satisfaction Stats

TLDR

IT Champion's May 2025 IT support stats show IT Champion sustaining high-performance service: 1,712 calls handled (82/day, down 3%) with a swift 24‑second average ring time. Ease of access remains strong at 96% “very easy,” while closed-ticket surveys report 100% satisfaction and an 86% “strongly recommend” score.

Monthly statistics

May 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Tue 10 am

27 calls taken ↔️ –%

Total monthly calls

1,712

82 calls per day ⬇️ 3%

Average ring time

24 seconds

To talk to a technician

Ease of getting help

96% very easy

21 very easy, 1 easy

Closed ticket survey draw winner

Lisa Manufacturing client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

28 gave a rating of 4 or 5 out of 5

86% would strongly recommend us

91% last month

Which means we are rated Excellent

Closed ticket survey feedback

Lucas

Lucas was very polite and sorted the problem out straight away.

Jack

As always Jack is very helpful and gets the issue sorted quickly.

Sam H

Sam is always lovely, friend and knowledgeable. What he can’t fix on the phone he always follows up and completes afterwards.

Jake

Helpful and thorough sorting problem.

8 team members mentioned, 16 positive comments

Top five-star rated team member

Lucas

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: June 10, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

May 2025 Customer Satisfaction Stats

TLDR

Monthly statistics