March 2025 Customer Satisfaction Stats

TLDR

IT Champion's March 2025 IT support metrics highlight IT Champion’s continued service excellence: 1,856 calls handled (up 4%), with an average ring time of 26 seconds. Customer experience remains strong –100% rated help as ‘very easy,’ and closed-ticket surveys show 100% satisfaction, with 88% ‘strongly recommend.’

Monthly statistics

March 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Wed 10 am

29 calls taken ⬆️ 1%

Total monthly calls

1,998

90 calls per day ⬆️ 6%

Average ring time

22 seconds

To talk to a technician

Ease of getting help

100% very easy

29 very easy, 1 easy

Closed ticket survey draw winner

Admin Conveyancing client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 98% YTD

30 gave a rating of 4 or 5 out of 5

90% would recommend us

91% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden

Really fast to respond and solve our issue in record time, Thanks 🙂

Tom

I have always found all of you very hellpful and competent

Sam H

Excellent service, always very friendly.

Lucas

Super friendly, helpful and accommodating

9 team members mentioned, 19 positive comments

Top five-star rated team member

Lucas

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 2 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: April 14, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

March 2025 Customer Satisfaction Stats

TLDR

Monthly statistics