June 2026 Customer Satisfaction Stats

TLDR

IT Champion's June 2026 CX stats shows a strong performance: 1,703 calls handled, 97% Ease-of-help rating, 94 NPS score and 100% CSAT satisfaction. Positive feedback highlights excellent service, with Calumn leading the mentions. Engagement remains high, and survey winner Maggie received a £20 Amazon voucher.

Monthly statistics

June 2026

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Mon 10 am

22 calls taken ⬆️ 5%

Total monthly calls

1,703

85 calls per day  ⬆️ 20%

Average ring time

19 seconds

To talk to a technician

Ease of getting help

97% very easy

27 very easy, 2 easy

Closed ticket survey draw winner

Maggie Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

30 gave a rating of 4 or 5 out of 5

Happiness icon

94% would strongly
recommend us

92% last month

Which means we are rated Excellent

Closed ticket survey feedback

Calumn Barrett-Ridd, Support Technician

Calumn

Calumn was very helpful, he got us back up and running quickly.

Morgan Bewes, Support Technician

Morgan

Huge thanks to Morgan Bewes for responding so promptly to my IT issue (raised in an email). Polite and friendly – issue resolved quickly, but further checks were also made after the phone call to check things through, with reassurance given.

Tom Goodby Support Technician

Tom

Tom Goodby was excellent as always.

James Farr, Support Technician

James

Everyone is both helpful and knowledgeable – just what we need.

9 team members mentioned, 22 positive comments

Top five-star rated team member

Calumn Barrett-Ridd, Support Technician

Calumn

Gained 10 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 8 mentions, Avg 2 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

Caroline Ellis

Caroline Ellis is Head of Marketing at IT Champion, where she leads content strategy, brand communications and digital marketing across the UK SME and charity sector.

With a strong background in Microsoft technologies, cyber security and managed IT services, Caroline specialises in translating complex technical topics into clear, practical insights that help organisations make informed decisions and understand how technology can work better for their people and their business.

Published On: July 10, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

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