February 2025 Customer Satisfaction Stats

TLDR

IT Champion's February 2025 IT support metrics confirm IT Champion’s strong service performance: 1,792 calls handled (up 2%) with an average ring time of 25 seconds. Customer experience remains exceptional—100% rated help as ‘very easy,’ and closed-ticket surveys show 100% satisfaction, with 90% ‘strongly recommend.’

Monthly statistics

February 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Tue 10 am

28 calls taken ⬆️ 4%

Total monthly calls

1,787

89 calls per day  ⬇️ 8%

Average ring time

18 seconds

To talk to a technician

Ease of getting help

95% very easy

21 very easy, 0 easy

Closed ticket survey draw winner

Maureen  Healthcare client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

95% satisfied with our service

Avg. 98% YTD

21 gave a rating of 4 or 5 out of 5

Happiness icon

100% would recommend us

100% last month

Which means we are rated Excellent

Closed ticket survey feedback

James Farr, Support Technician

James

We have worked for IT Champion throughout my time as CEO and have enjoyed a responsive, professional and friendly service from the team. 

Sam Hallet, Support Technician

Sam

Sam was really patient and kind and solved my computer issues quickly! Thanks.

Jayden Williams, Support Technician

Jayden

Jayden was very helpful and if did not know the answer he sourced it.

Tom Goodby Support Technician

Tom

Tom Goodby is very helpful

8 team members mentioned, 16 positive comments

Top five-star rated team member

Sam Hallet, Support Technician

Sam

Gained 7 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 3 mentions, Avg 3 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: March 17, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

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