Monthly statistics

August 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Tue 9 am

26 calls taken ⬇️ 13%

Total monthly calls

1,518

66 calls per day  ⬇️ 17%

Average ring time

30 seconds

To talk to a technician

Ease of getting help

100% very easy

25 very easy, 0 easy

Closed ticket survey draw winner

Lee Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

25 gave a rating of 4 or 5 out of 5

Happiness icon

92% would strongly recommend us

94% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake Fox, Support Technician

Jake

Jake was very helpful and swiftly solved my query.

Sam Hallet, Support Technician

Sam

Sam was very helpful, prompt and attentive!

Martin Kowalski, Cloud Infrastructure Engineer

Martin

The detail and time in looking into the ticket item was very impressive and as always, Martin gave me a perfectly detailed solution.

Tom Goodby Support Technician

Tom

Very friendly and efficient as always, thank you!

6 team members mentioned, 13 positive comments

Top five-star rated team member

Jake Fox, Support Technician

Jake

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 6 mentions, Avg 2 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.