August 2025 Customer Satisfaction Stats

TLDR

IT Champion August 2025 IT support stats: 2,134 calls handled, 95% rated help ‘very easy’, and 100% customer satisfaction with 90% strong recommendations.

Monthly statistics

August 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Tue 9 am

26 calls taken ⬇️ 13%

Total monthly calls

1,518

66 calls per day ⬇️ 17%

Average ring time

30 seconds

To talk to a technician

Ease of getting help

100% very easy

25 very easy, 0 easy

Closed ticket survey draw winner

Lee Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

25 gave a rating of 4 or 5 out of 5

92% would strongly recommend us

94% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake

Jake was very helpful and swiftly solved my query.

Sam

Sam was very helpful, prompt and attentive!

Martin

The detail and time in looking into the ticket item was very impressive and as always, Martin gave me a perfectly detailed solution.

Tom

Very friendly and efficient as always, thank you!

6 team members mentioned, 13 positive comments

Top five-star rated team member

Jake

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 6 mentions, Avg 2 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: October 20, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

August 2025 Customer Satisfaction Stats

TLDR

Monthly statistics