May 2026 Customer Satisfaction Stats

TLDR

Monthly statistics

May 2026

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Tue 11 am

21 calls taken ⬇️ 30%

Total monthly calls

1,423

71 calls per day   ⬇️ 26%

Average ring time

19 seconds

To talk to a technician

Ease of getting help

92% very easy

22 very easy, 1 easy

Closed ticket survey draw winner

Beth Construction client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

24 gave a rating of 4 or 5 out of 5

Happiness icon

92% would strongly
recommend us

100% last month

Which means we are rated Excellent

Closed ticket survey feedback

Calumn Barrett-Ridd, Support Technician

Calumn

Calumn was very patient and informative and explained things in a way that even a simpleton like myself could understand.

James Farr, Support Technician

James

Always Quick to respond whether email or phone. Friendly team. Patient with people who aren’t very IT literate like me!

Jayden Williams, Support Technician

Jayden

The support we receive is always quick and any issues resolved really quickly.

Paul Drew, Cloud infrastructure engineer

Paul

IT Champion’s Sage expert was proactive and sorted out my ongoing data corruption issue… A far better experience dealing with IT Champion than Sage Support! Thank you.

8 team members mentioned, 17 positive comments

Top five-star rated team member

Calumn Barrett-Ridd, Support Technician

Calumn

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 2 mentions, Avg 1 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: June 12, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

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