Monthly statistics

March 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Monthly CX stats

Busiest day and time

Thur  10 am

35 calls taken ⬆️ 6%

Total monthly calls

1,892

86 calls per day  ⬇️ 4%

Average ring time

31 seconds

To talk to a technician

Ease of getting help

100% very easy

17 very easy, 4 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Petra  Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 98% YTD

21 gave a rating of 4 or 5 out of 5

Happiness icon

81% would recommend us

83% last month

Which means we are rated Excellent

Closed ticket survey feedback

Sam Hallet, Support Technician

Sam

I find IT Champion to be the most responsive and approachable IT service of any used by orgs I’ve worked for.

Scott

Scott

Scott was brilliant! He was very patient and talked me through my IT issues and why things may not have been working.

James Farr, support technician

James

Excellent as always.

Tom Goodby Support Technician

Tom

Always excellent – very knowledgeable staff. if they need to go and find the answer, they always come back. Total confidence in them.

8 team members mentioned, 10 positive comments

Top five-star rated team member

Sam Hallet, Support Technician

Sam

Gained 2 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

We work hard each month to resolve your issues quickly and in a friendly manner. Our customer satisfaction scores, along with other service measures helps us ensure we are delivering a five-star service.