July 2026 Customer Satisfaction Stats

TLDR

Monthly statistics

July 2026

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Mon 10 am

21 calls taken ⬇️ 5%

Total monthly calls

1,747

79 calls per day  ⬇️ 7%

Average ring time

22 seconds

To talk to a technician

Ease of getting help

100% very easy

29 very easy, 1 easy

Closed ticket survey draw winner

Charlotte Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

30 gave a rating of 4 or 5 out of 5

Happiness icon

97% would strongly
recommend us

94% last month

Which means we are rated Excellent

Closed ticket survey feedback

Will Baughan-Kiddle, Support Technician

Will

Excellent response time and task completed efficiently.

Morgan Bewes, Support Technician

Morgan

Very easy to chat with and was more of a conversation, which helped rather than a robot (or feel that that is who you are “talking” with).

Tom Goodby Support Technician

Tom

Very happy with the quick and friendly service!

Martin Kowalski, Cloud Infrastructure Engineer

Martin

Quick response and resolution to put my mind at rest!

11 team members mentioned, 22 positive comments

Top five-star rated team member

Will Baughan-Kiddle, Support Technician

Will

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 1 mention a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: August 12, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

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