July 2024 Customer Satisfaction Stats

TLDR

July 2024 IT support stats: 1,823 calls handled with a 24-second average ring time. 100% customer satisfaction and 94% rated help ‘very easy,’ while 90% strongly recommend IT Champion.

Monthly statistics

July 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Busiest day and time

Wed 9 am

77 calls taken ⬆️ 175%

Total monthly calls

2,211

96 calls per day ⬇️ 4%

Average ring time

28 seconds

To talk to a technician

Ease of getting help

91% very easy

31 very easy, 1 easy, 3 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Denise Financial Management client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

97% satisfied with our service

Avg. 99% YTD

34 gave a rating of 4 or 5 out of 5

80% would recommend us

92% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden

Jayden was most helpful in carrying out our request so quickly.

Tom

Thank you a helpful and quick response.

Lucas

Great fast response for an urgent matter.

James

Really happy with the speed of service. Highly recommend!

6 team members mentioned, 7 positive comments

Top five-star rated team member

Jayden

Gained 2 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 1 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: August 16, 2024|Categories: CX Stats, IT Support, Meet the team, News, Team|

July 2024 Customer Satisfaction Stats

TLDR

Monthly statistics