Monthly statistics

July 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Monthly CX stats

Busiest day and time

Wed 9 am

77 calls taken ⬆️ 175%

Total monthly calls

2,211

96 calls per day  ⬇️ 4%

Average ring time

28 seconds

To talk to a technician

Ease of getting help

91% very easy

31 very easy, 1 easy, 3 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Denise  Financial Management client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

97% satisfied with our service

Avg. 99% YTD

34 gave a rating of 4 or 5 out of 5

Happiness icon

80% would recommend us

92% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden Williams, Support Technician

Jayden

Jayden was most helpful in carrying out our request so quickly.

Tom Goodby Support Technician

Tom

Thank you a helpful and quick response.

Lucas Warsop, Support Technician

Lucas

Great fast response for an urgent matter.

James Farr, Support Technician

James

Really happy with the speed of service. Highly recommend!

6 team members mentioned, 7 positive comments

Top five-star rated team member

Jayden Williams, Support Technician

Jayden

Gained 2 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 1 mentions a month

We work hard each month to resolve your issues quickly and in a friendly manner. Our customer satisfaction scores, along with other service measures helps us ensure we are delivering a five-star service.