February 2024 Customer Satisfaction Stats

TLDR

IT Champion's February 2024 IT support stats: 1,754 calls handled with a 22-second average ring time. 100% customer satisfaction and 94% rated help ‘very easy,’ while 91% strongly recommend IT Champion.

Monthly statistics

February 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Busiest day and time

Tue 9 am

33 calls taken ⬆️ 3%

Total monthly calls

1,967

89 calls per day ⬇️ 15%

Average ring time

29 seconds

To talk to a technician

Ease of getting help

97% very easy

29 very easy, 2 easy, 1 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Trevor Charity client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

97% satisfied with our service

Avg. 97% YTD

28 gave a rating of 4 or 5 out of 5

83% would recommend us

94% last month

Which means we are rated Excellent

Closed ticket survey feedback

Callum

Highly recommend IT Champion with the promptness and the most friendly way of handling the calls.

Scott

Scott was most helpful as always in promptly attending to our request.

James

James was brilliant this morning, setting my mind at rest after I stupidly clicked on something I shouldn’t have done – sorted out everything really quickly so thank you.

Tom

Tom went straight to the cause of the issue and had it sorted in a couple of clicks.

7 team members mentioned, 10 positive comments

Top five-star rated team member

Scott

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 4 mentions, Avg 3 mentions a month

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: March 12, 2024|Categories: CX Stats, IT Support, Meet the team, News, Team|

February 2024 Customer Satisfaction Stats

TLDR

Monthly statistics