Monthly statistics

August 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Monthly CX stats

Busiest day and time

Mon 9 am

42 calls taken ⬇️ 45%

Total monthly calls

1,616

70 calls per day  ⬇️ 27%

Average ring time

60 seconds

To talk to a technician

Ease of getting help

100% very easy

33 very easy, 1 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Georgia  Consultancy client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

34 gave a rating of 4 or 5 out of 5

Happiness icon

98% would recommend us

92% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden Williams, Support Technician

Jayden

Always get very good help when contact whether by email or phone.

Tom Goodby Support Technician

Jake

Jake was so helpful in updating the Sage payroll so promptly.

Lucas Warsop, Support Technician

Lucas

Great help and fast response to annoying IT issue.

James Farr, Support Technician

James

Fast and helpful assistance. Very efficient.

7 team members mentioned, 12 positive comments

Top five-star rated team member

Jake Fox, Support Technician

Jake

Gained 3 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

We work hard each month to resolve your issues quickly and in a friendly manner. Our customer satisfaction scores, along with other service measures helps us ensure we are delivering a five-star service.