August 2024 Customer Satisfaction Stats

TLDR

August 2024 IT support stats: 1,798 calls handled with a 23-second average ring time. 100% customer satisfaction and 95% rated help ‘very easy,’ while 91% strongly recommend IT Champion.

Monthly statistics

August 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Busiest day and time

Mon 9 am

42 calls taken ⬇️ 45%

Total monthly calls

1,616

70 calls per day ⬇️ 27%

Average ring time

60 seconds

To talk to a technician

Ease of getting help

100% very easy

33 very easy, 1 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

Georgia Consultancy client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

34 gave a rating of 4 or 5 out of 5

98% would recommend us

92% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden

Always get very good help when contact whether by email or phone.

Jake

Jake was so helpful in updating the Sage payroll so promptly.

Lucas

Great help and fast response to annoying IT issue.

James

Fast and helpful assistance. Very efficient.

7 team members mentioned, 12 positive comments

Top five-star rated team member

Jake

Gained 3 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: September 9, 2024|Categories: CX Stats, IT Support, Meet the team, News, Team|

August 2024 Customer Satisfaction Stats

TLDR

Monthly statistics