April 2025 Customer Satisfaction Stats

TLDR

IT Champion's April 2025 IT support stats underscore IT Champion’s consistency and client trust: 1,769 calls handled (84/day, down 6%) with lightning-fast 20‑second average ring time. Ease of access remains at a perfect 100%, and closed‑ticket surveys show 100% satisfaction, with 91% ‘strongly recommend’—up from 90%.

Monthly statistics

April 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Busiest day and time

Tue 9 am

27 calls taken ⬇️ 7%

Total monthly calls

1,769

84 calls per day ⬇️ 6%

Average ring time

20 seconds

To talk to a technician

Ease of getting help

100% very easy

21 very easy, 0 easy

Closed ticket survey draw winner

Yvonne Aged Care client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

21 gave a rating of 4 or 5 out of 5

91% would recommend us

90% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden

I needed some new student accounts set up for forthcoming courses. This was completed very quickly.

Tom

Tom G called to follow up to ensure I hadn’t clicked anything malicious, providing 5* service as always. I’m always glad when my ticket gets assigned to Tom as I know what level of service to expect.

Sam H

Sam was brilliant and restored my missing Sharepoint files in minutes. What a relief! Thank you.

Paul

Paul knows his way round Sage and explains what he is doing and why he is doing it. A very competent member of the team.

9 team members mentioned, 19 positive comments

Top five-star rated team member

Sam

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 4 mentions, Avg 4 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: May 14, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

April 2025 Customer Satisfaction Stats

TLDR

Monthly statistics