April 2024 Customer Satisfaction Stats

TLDR

IT Champion's May 2024 IT support stats: 1,742 calls handled with a 23-second average ring time. 100% customer satisfaction and 94% rated help ‘very easy,’ while 91% strongly recommend IT Champion. Positive feedback included 15 comments across seven team members – highlighting consistent service excellence and client trust.

Monthly statistics

April 2024

Our dedication to Customer Experience is measured each month. Our pursuit of five-star-rated IT support underwrites our fresh approach.

Always delivered by knowledgeable, friendly people – focused on fixing your IT issue, big or small.

Busiest day and time

Wed 9 am

36 calls taken ⬆️ 3%

Total monthly calls

1,830

83 calls per day ⬇️ 3%

Average ring time

26 seconds

To talk to a technician

Ease of getting help

100% very easy

29 very easy, 3 easy, 0 It’s okay/difficult/very difficult

Closed ticket survey draw winner

James Business consultancy client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 98% YTD

32 gave a rating of 4 or 5 out of 5

94% would recommend us

83% last month

Which means we are rated Excellent

Closed ticket survey feedback

Morgan

Morgan was most helpful in arranging remote access for our employee.

Paul

Many thanks Paul for your prompt attention and updating the issue with opening images.

Sam

Always save my day. Everyone is friendly and polite.

Jack

Always helpful, calm and useful.

8 team members mentioned, 18 positive comments

Top five-star rated team member

Paul

Gained 3 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 2 mentions a month

About the Author

IT Champion

We provide organisations, of all shapes and sizes, with lightning-fast, people-focused managed IT support and expertise.

Published On: May 2, 2024|Categories: CX Stats, IT Support, Meet the team, News, Team|

April 2024 Customer Satisfaction Stats

TLDR

Monthly statistics