August 2026 Customer Satisfaction Stats

TLDR

IT Champion's August 2026 CX stats show a strong performance: 1,322 calls handled, 100% Ease-of-help rating, 97 NPS score and 100% CSAT satisfaction. Positive feedback highlights excellent service, with Paul leading the mentions. Engagement remains high, and survey winner Andrew received a £20 Amazon voucher.

Monthly statistics

August 2026

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Mon 11 am

23 calls taken ⬆️ 10%

Total monthly calls

1,322

66 calls per day  ⬇️ 17%

Average ring time

49 seconds

To talk to a technician

Ease of getting help

100% very easy

31 very easy, 0 easy

Closed ticket survey draw winner

Andrew Electronics client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 100% YTD

31 gave a rating of 4 or 5 out of 5

Happiness icon

97% would strongly
recommend us

97% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jake Fox, Support Technician

Jake

My issue was resolved very quickly which is much appreciated.

Paul Drew, Cloud infrastructure engineer

Morgan

Thank you very much for the quick response time and your helpful, friendly service, it is much appreciated.

Tom Goodby Support Technician

Tom

Issue was resolved quickly, Thanks Tom.

Charlie Hart, Support Technician

Charlie

Charlie was prompt with help getting the printer installed on the network.

10 team members mentioned, 19 positive comments

Top five-star rated team member

Paul Drew, Cloud infrastructure engineer

Paul

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 2 mentions, Avg 2 mention a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

Caroline Ellis

Caroline Ellis is Head of Marketing at IT Champion, where she leads content strategy, brand communications and digital marketing across the UK SME and charity sector.

With a strong background in Microsoft technologies, cyber security and managed IT services, Caroline specialises in translating complex technical topics into clear, practical insights that help organisations make informed decisions and understand how technology can work better for their people and their business.

Published On: September 4, 2026|Categories: CX Stats, IT Support, Meet the team, News, Team|

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