We provide professional support and consultancy for all versions of Microsoft Exchange Server – including 2003, 2007, 2010, 2013, 2016 and 2019. If you’re dealing with critical outages, ongoing performance issues, or error messages you can’t resolve, our team of certified Exchange specialists is ready to assist – remotely or onsite, across the UK.
Common Microsoft Exchange Server Issues We Resolve
Microsoft Exchange Server remains a vital tool for business communications, but it can present a range of technical challenges.
Our engineers regularly support clients experiencing:
- Users unable to send or receive emails
- Messages stuck in the Outbox or delivery queue
- Exchange database errors (including “Dirty Shutdown”, error 1068, and mounting issues)
- Exchange 2003 database exceeding 75GB limit
- Error 550 and bounce-back messages from valid addresses
- Outlook unable to connect to Exchange
- Mailbox content disappearing or inconsistent
- Slow mail flow and delivery delays
- Certificate renewal problems and Outlook Anywhere configuration issues
- Disk space running low on Exchange servers
- Backup failures for Exchange, host, or virtual environments
- OWA login failures due to rejected passwords
Our expertise spans legacy systems through to modern Exchange deployments. Whether you’re operating on an older Exchange server or have hybrid configurations in place, we can quickly diagnose and resolve faults to restore stability and minimise disruption.
24/7 Emergency Microsoft Exchange Support
Exchange issues can cause immediate disruption to your business. That’s why we offer fast-response, round-the-clock emergency support – even if you’re not an existing client.
Step 2 – Rapid Fault Assessment
Once you call, we’ll begin a free initial assessment within minutes to confirm we’re the right people to help and to propose a resolution plan. You’ll receive a clear breakdown of costs and timescales before any chargeable work begins.
We aim to start the FREE assessment in minutes of your call.
Step 3 – Remote assistance
Emergency Exchange support is typically delivered remotely, with rapid access to your systems to begin fault resolution. If onsite assistance is required, we’ll coordinate a visit from one of our regional engineers.
- Standard out-of-hours rate: £180 + VAT per hour (minimum 1-hour charge)
- Rates may vary on bank holidays or be reduced during normal working hours as part of the resolution plan.
- All work is provided on a best endeavours basis and charged based on time and materials.
In a remote session that will aim to have you up and running, all emergency assistance is provided on a reasonable endeavours basis, we cannot guarantee to be able to resolve the issue.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
