IT Champion is a 30+ strong team of professionals who manage the IT for hundreds of organisations across London and the South West.
Fully Managed IT Support for London Organisations
Choosing a managed IT support partner is a big decision. You are not just buying technical help. You are handing responsibility for stability, security and performance to a partner you trust.
Our managed IT support is built for London organisations that want confidence and clarity. We take full ownership of your IT environment, proactively managing systems, users and security so issues are prevented where possible and resolved quickly when they arise.
With IT Champion, you get a reliable partner who understands your organisation, responds quickly and takes responsibility for outcomes. Our team works as an extension of yours, keeping people productive and technology working as it should.
If you are replacing an existing provider or moving away from in‑house IT, our fully managed approach gives predictable costs, reduced risk and the reassurance that your IT is in capable hands.
Request a callback with one of our IT experts
Why Choose IT Champion as Your Managed IT Support Partner
A partner that takes responsibility
We act like an internal team would, not a ticket queue. We own the outcome and keep you informed.
Zero‑Risk Guarantee
We remove the uncertainty from choosing a provider. If you do not see satisfactory results within 90 days, we will give you your money back.
Friendly, plain‑English support
We make it easy for everyone to get help, not just IT‑savvy users.
Built on Microsoft and modern security
Deep expertise across Microsoft 365, device management and identity, supported by an in‑house cyber security capability.
Why Choose IT Champion as Your Managed IT Support Partner
A partner that takes responsibility
We act like an internal team would, not a ticket queue. We own the outcome and keep you informed.
Zero‑Risk Guarantee
We remove the uncertainty from choosing a provider. If you do not see satisfactory results within 90 days, we will give you your money back.
Friendly, plain‑English support
We make it easy for everyone to get help, not just IT‑savvy users.
Built on Microsoft and modern security
Deep expertise across Microsoft 365, device management and identity, supported by an in‑house cyber security capability.
What’s Included in Our Managed IT Support Services
We group our service around outcomes that matter to your organisation.
Stability and continuity
Unlimited telephone and remote support so users get help quickly.
Proactive maintenance, monitoring and patching to keep systems healthy.
On‑site support in London when required for hands‑on fixes.
Security and resilience
Guidance from our cyber security team and monthly user awareness training.
Best‑practice configuration across Microsoft 365 and endpoints.
Backup and recovery oversight to protect data and reduce risk.
Ease and ownership
Unlimited third‑party interaction, so you do not have to chase vendors.
Clear SLAs, simple reporting and a named point of contact
New starter induction and leaver processes that work smoothly for everyone.
Flexibilty as you grow
Extended weekday support hours, with emergency out‑of‑hours when needed.
Advice and roadmapping so IT keeps pace with your plans.
Agreement flexibility to adapt as your organisation changes.
We offer dedicated, award-winning, easy-to-access, simple-to-understand, home of the ‘zero-risk guarantee’, managed IT support services.
Interested in finding out more about our IT services, why not talk to one of our experts?
Give us a call 020 4551 1585 or email [email protected]
Support+
Our flagship support plan includes:
- Unlimited telephone and remote support, maintenance, and administration
- Unlimited third-party interaction
- Unlimited advice and guidance
- Extended support: 7.30 am to 6.30 pm Monday to Friday excluding bank holidays
- Monthly cyber security awareness training and cyber security advice and guidance
- 60 second challenge, agreement flex and new starter induction initiatives
- Zero-risk guarantee: satisfactory results within 90 days or we will give you your money back
From £25.00
per month per computer
Billing conditions apply
Support+ and cyber security
Our flagship support plan plus cutting-edge cyber security includes:
- Unlimited telephone and remote support, maintenance, and administration
- Unlimited third-party interaction
- Unlimited advice and guidance
- Extended support: 7.30 am to 6.30 pm Monday to Friday excluding bank holidays
- Monthly cyber security awareness training and cyber security advice and guidance
- 60 second challenge, agreement flex and new starter induction initiatives
- Zero-risk guarantee: satisfactory results within 90 days or we will give you your money back
- SIEM for a Microsoft Ecosystem
From £29.00
per month per computer
Billing conditions apply
Fully managed IT support and guidance for small to medium-sized businesses based in and around greater London
An overview of what comes with our Support+ plans
Security and Microsoft Expertise Built In
Security is integrated into our managed service, not bolted on.
We help you strengthen identity, endpoints and data while enabling people to work productively with Microsoft 365 and modern workplace tools. As your needs evolve, we guide you on sensible improvements that reduce risk and support growth.
Transparent Pricing and Flexible Contracts
We believe managed IT support should be simple to understand.
You will know what is included, how support works and how costs scale. We focus on earning your trust through service quality, not locking you in with long contracts. And with our Zero‑Risk Guarantee, getting started feels straightforward and safe.
Selection of our products and services
SIEM for Microsoft
Security information and event management (SIEM) for Microsoft ecosystem offers next-generation security operations with cloud and AI monitored SIEM platform that is powered by Sentinel, Microsoft’s own, enterprise-level security platform and which is fed real-time data from an organisation Microsoft ecosystem.
Book a FREE workplace discovery session
Every organisation should get the most out
of its IT investment.
Occasionally you can feel that your IT could work more efficiently, or decide you need a second opinion. Our workplace discovery session explores how you work, understands the technology you use and identifies any challenges or pain points you may have. One of our senior consultants will produce a high-level report identifying opportunities for enhancement, including solutions to consider and beneficial ways of working.
Our partners are among the global leaders in technology, IT networks, and cloud infrastructure.
How to find us
Selection of organisations that trust our IT Support services
Meaningful customer satisfaction stats
Our pursuit of five-star-rated IT support underwrites our fresh approach.
We continuously monitor and measure our IT support services to be on top of what our clients and their users need for us to deliver great Managed IT Support. Find out more >>
CSAT score average
100% Highly satisfied
Net Promoter Score average
92 Excellent
Ease of getting help
99% Very easy
Talk to a technician
31 seconds
* These stats are Year To Date averages for our monthly closed ticket survey. Each closed ticket email contains a request for the user to complete a satisfaction survey. We ask core customer service questions to help monitor and track the quality of our service delivery team. These stats are collated using these responses and data from our support desk applications.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
