IT Support in Tiverton
IT Champion provides local IT support in Tiverton for organisations that want fast, friendly and dependable help from people who are genuinely nearby.
Simple pricing. No long contracts. Clear advice you can trust.
Our Managed IT Support is designed to grow with you. Whether you are just getting started or well established, we make sure your technology supports your organisation, not slowing it down.
IT Champion provides local IT support in Tiverton for organisations that want their IT to feel calm, reliable and easy to deal with. No call centres. No pushy sales conversations. Just in-house experts who take time to understand how your organisation works and what you actually need.
Our fresh approach includes
If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.
Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
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Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Have questions or need advice?
There’s no need to wait – get in touch with our friendly team now.
Complete our call back form, call us on 01392 454750 or email us for a quick, expert response.
Our charges are on a per-device basis as most Tiverton organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Selection of Devon organisations that trust our IT Support services
Choose a Devon-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
Exeter, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Speak directly with an IT expert today
Have questions or need advice?
There’s no need to wait – get in touch with our friendly team now.
Call us on 01392 454750 or email us for a quick, expert response.
Fully managed IT support and guidance for small to medium-sized businesses
Unlimited
on-site bolt-on
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Microsoft Surface device
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimited 4G internet
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Benefits of working with IT Champion in Tiverton
Local, onsite and responsive IT support for Tiverton organisations
When you run an organisation in Tiverton, you do not need a faceless helpdesk. You need a local team you can trust, who answers quickly and takes ownership from the first conversation.
Tiverton is full of independent organisations, micro teams and self-employed leaders who do not have time to chase IT issues. Most organisations in the district are small, and self-employment is significantly higher than average, so reliable support has to be simple and dependable.
That is where IT Champion fits. We are friendly, straight-talking experts who keep things moving. If something needs hands-on help, we can come on-site. If it can be fixed remotely, we get on with it and keep you updated in plain English.
What this looks like in practice
- Fast help when something breaks, without the runaround
- On-site support available across Tiverton and Mid Devon
- Clear communication so you always know what is happening
If you want IT support that feels local and genuinely helpful, we would love to talk.
Managed IT support that removes day-to-day stress for small teams
Most leaders do not want to become the unofficial IT person. You want your technology to work, your people to stay productive, and your week to be free of avoidable interruptions.
Tiverton and Mid Devon are powered by small organisations, many with fewer than ten people. That means every hour matters. If email fails, laptops run slow, or files go missing, it hits real work and real revenue.
IT Champion’s Managed IT Support is designed to take that pressure off your shoulders. We monitor, maintain and support your devices and systems so problems are spotted early and resolved quickly. We also help you plan ahead so you are not surprised by ageing kit, sudden downtime, or urgent upgrades.
You can expect
- Proactive care that reduces surprises and disruption
- A consistent support experience from inhouse experts
- Advice that is specific to your needs, not sales talk
If you want calm, reliable IT that frees you up to lead, we are ready when you are.
Call us today to chat
Microsoft 365 licensing and support that makes sense
Microsoft 365 is brilliant when it is set up properly. It can also be a costly headache when licences are unclear, security is left on default settings, or everyone is working around the tools instead of with them.
Tiverton is a busy hub for local commerce and professional services, with growing networks of independent organisations and coworking communities. Many leaders are trying to keep teams connected across multiple locations and working patterns, and Microsoft 365 often sits right at the centre of that.
IT Champion helps you get the best out of Microsoft 365 in a way that feels straightforward. We help you choose licences that fit how your organisation actually works, keep identity and access protected, and support the day-to-day realities of Teams, email, SharePoint and device management.
Common wins we help with
- Reducing licence waste and confusion
- Securing accounts and access, without making work harder
- Making Microsoft 365 genuinely useful for real teams
If Microsoft 365 feels messy or expensive, we can make it clear and manageable.
Reliable IT infrastructure for retail, manufacturing, logistics and trade
Some organisations can tolerate a bit of downtime. Many cannot.
Tiverton and Mid Devon have a strong base in wholesale and retail, along with a significant manufacturing presence across textiles, food and paper production. The wider area also benefits from transport links and logistics activity along the M5 corridor. These sectors rely on dependable infrastructure, from networks and connectivity to backups and secure access.
IT Champion supports organisations that need their systems to be solid and predictable. We look after the foundations, such as networking, servers where needed, cloud services, backups, and updates. We also help you plan upgrades before things become urgent, so you can budget and make changes at the right time.
Infrastructure support you can rely on
- Network and connectivity support that keeps work flowing
- Backup and recovery planning that protects critical data
- Practical lifecycle planning for devices and infrastructure
If your organisation depends on uptime, we will help you protect it.
A trusted IT partner for long-term growth in Tiverton
Choosing an IT support partner is not just a technology decision. It is a trust decision.
Tiverton has an active and collaborative business community, with strong independent roots and a real focus on supporting local commerce and regeneration. In a place like this, relationships matter. People want support that is personal, honest, and consistent.
IT Champion is built around real human support. No pushy sales conversations. Just in-house experts who listen first, explain clearly, and help you make good decisions with confidence. We take time to understand what matters to your organisation, then recommend what is genuinely useful, not what looks impressive on paper.
What a long-term partnership looks like
- Technology decisions that support your goals, not distractions
- Clear accountability and steady support, month after month
- A team that feels like a dependable extension of your organisation
If you want a friendly, successful managed IT support partner in Tiverton, let’s start with a simple conversation.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
