IT Support, Tiverton
Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.
Simple pricing with no long contracts.
Are you looking to find an Tiverton, or Devon, based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity – we can help.
From innovative Tiverton startups to long-running Devon-based organisations in established sectors, our fresh approach to managed IT support and expertise scales to match any rate of growth.
Our fresh approach includes
If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.
Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
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Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Our charges are on a per-device basis as most Tiverton organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Selection of Devon organisations that trust our IT Support services
Choose a Devon-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
Exeter, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Fully managed IT support and guidance for small to medium-sized businesses
Unlimited
on-site bolt-on
from £9.50 per computer per month
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Microsoft Surface device
from £29.50 per computer per month
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimited 4G internet
from £32.50 per connection per month
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
from £3.77 per user per month
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
from £8.42 per user per month
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Benefits of working with IT Champion in Tiverton
IT Support in Tiverton
At IT Champion, we provide small and medium-sized businesses in Tiverton with unlimited computer support, maintenance, and guidance at an unbeatable monthly rate. Our Tiverton IT Support team is proud to be recognised for offering some of the best remote and on-site IT support and technical support in the industry. We take ownership of your systems, ensuring that critical aspects such as security and disaster recovery are fully managed and your IT systems are comprehensively protected.
Why Choose Us Over Other Tiverton IT Support Providers?
Since the late 1980s, Tiverton has grown significantly, and so has the demand for IT support managed services. IT Champion has evolved alongside the industry to offer tailored remote and on-site IT support within the area. This means that a skilled technician or engineer can resolve your IT issues instantly via telephone or onsite within the same day if necessary.
Choosing the right Tiverton IT support company can be challenging with so many options available. However, how many IT companies can offer a best-in-class response time of just 5 seconds? Only one: IT Champion IT Support Tiverton.
Call us today to chat with one of our experts and learn more about how we can help your business.
Our IT Solutions Are Proactive, Not Reactive
Our Devon clients constantly tell us how refreshing our proactive approach to IT support is compared to their previous Tiverton IT support company, which had a solely reactive focus. Our remote Tiverton IT Support team has invested heavily in top IT support tools and developed internal systems and procedures to become truly proactive. Instead of waiting for problems to occur, our unique 24-hour Proactive Monitoring and Managed IT Services System mitigates issues before they arise, minimising downtime and protecting your systems.
100% Satisfaction Guarantee for Tiverton Businesses
With other Tiverton IT support companies, if you’re unhappy with the service, all you can do is complain. At IT Champion, we do things differently. If you’re not satisfied with our remote and on-site services within 90 days of us supporting your systems, we will give you all your money back. How many other Tiverton IT providers are willing to offer such a powerful guarantee? That’s why we believe our IT support team offers the best computer services in all of Devon.
Vendor Management
Another key difference in our service offering is that our Tiverton IT support team can become your trusted advisor for all technological aspects of your company, including vendor management. Clients frequently tell us, “Our previous IT support provider told us we needed to call our ISP when our internet went down,” or “When the main printer in our office was jammed, it was us who had to call the vendor to get the problem resolved, not the IT support company we were paying.” To address these concerns, IT Champion IT Support Tiverton provides managed support for every vendor-supported hardware component and software package in your office.
For example, if your accountant discovers that Sage data is corrupt, instead of calling Sage yourself, you would call one of our IT support technicians. They would investigate and repair the problem, even contacting Sage on your behalf if necessary. The difference between IT Champion and other Tiverton IT support companies is that our experts will investigate the issue internally and make it a top priority.
Our vendor management service saves time and money. Our key partnerships with companies like Sage and QuickBooks provide us with quick access to their help desks, minimizing your downtime. Very few Tiverton IT support companies hold this highly regarded status, and IT Champion IT Support Tiverton is the only one to offer this as part of your monthly IT support package.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
