IT Support, Somerset
Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.
Simple pricing with no long contracts.
Are you looking to find an Somerset based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity – we can help.
From innovative Somerset startups to long-running Somerset-based organisations in established sectors, our fresh approach to managed IT support and expertise scales to match any rate of growth.
Our fresh approach includes
If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.
Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
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Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Our charges are on a per-device basis as most Somerset organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Selection of organisations that trust our IT Support services
Choose an Somerset-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
Somerset-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Fully managed IT support and guidance for small to medium-sized businesses based in Somerset.
We cover Bath, Weston-super-Mare, Bridgewater, Wells, Yeovil, Taunton, Minehead, Wincanton, Frome and Glastonbury.
Expert IT Support Services Across Somerset | IT Champion
Professional Managed IT Support for Somerset Businesses
Transform your organisation’s technology management with IT Champion’s comprehensive IT support services throughout Somerset. From Bath to Taunton, Yeovil to Weston-super-Mare, we deliver unlimited IT support and strategic guidance at competitive fixed monthly rates.
Why Somerset Businesses Choose IT Champion
- 80% of issues resolved proactively since 2012
- Up to 80% cost reduction for first-year clients
- 24/7 system monitoring across all Somerset locations
- Single point of contact for all IT services
- Fixed monthly pricing with no hidden charges
Comprehensive IT Solutions Across Somerset
Proactive Managed IT Support
Our Somerset-wide support team delivers:
- Preventative issue resolution
- Round-the-clock system monitoring
- Rapid remote support
- Strategic IT planning
- Comprehensive system maintenance
Expert Cyber Security & Backup Solutions
Protect your Somerset business with:
- Dual-layer backup systems
- Local backup infrastructure
- Remote vault software
- Offsite data protection
- Complete disaster recovery
Complete Vendor Management
One contact for all your IT needs:
- Single point of contact
- Multi-vendor coordination
- Software package management
- Hardware support liaison
- Included in fixed monthly fee
Serving All Somerset Locations
Local Support Coverage
Dedicated IT services across Somerset:
- Bath
- Taunton
- Yeovil
- Weston-super-Mare
- Bridgwater
- Wells
- Minehead
- Wincanton
- Frome
- Glastonbury
The IT Champion Somerset Advantage
Cost-Effective IT Management
- Fixed monthly pricing
- Predictable IT budgets
- No hidden charges
- Competitive rates
- Proven cost savings
Comprehensive Support Services
- Helpdesk support
- Cyber security
- Disaster recovery
- System maintenance
- Strategic guidance
Vendor Coordination
- 38.1% of support requests involve vendor liaison
- Time-saving vendor management
- Included in monthly fee
- Complete problem ownership
- Streamlined communication
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
