Managed IT Support for Plymouth Businesses
Reliable, friendly and proactive IT support for Plymouth organisations that want technology just to work — securely, predictably and without stress.
Simple pricing with no long contracts.
If you’re responsible for IT outcomes, you need a partner who is close enough to care and capable enough to deliver.
At IT Champion, our South West team supports organisations across Plymouth and the surrounding area, providing fast response, clear communication and long‑term accountability. You get a team that understands your people, your setup, and your goals, so issues are solved quickly, and future risks are addressed before they become problems.
What this means for your business
- A familiar team that knows your environment
- Faster resolutions and fewer escalations
- Straight answers in plain English
- A relationship built on outcomes, not ticket counts
Our fresh approach includes
Request a call back to discuss your IT Support needs
If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.
Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Have questions or need advice?
There’s no need to wait – get in touch with our friendly team now. Complete our call back form, call us on 01392 454750 or email us for a quick, expert response.
Our charges are on a per-device basis as most Plymouth organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Selection of Devon organisations that trust our IT Support services
Choose an Devon-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
Plymouth, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Speak directly with an IT expert today
Have questions or need advice?
There’s no need to wait – get in touch with our friendly team now.
Call us on 01392 454750 or email us for a quick, expert response.
What’s included in our Managed IT Support Plans
Selection of our products and services
Unlimited
on-site bolt-on
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Microsoft Surface device
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimited 4G internet
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Local IT Support you can rely on
Fully Managed IT Support for Plymouth Businesses
A managed service that takes responsibility for your technology, so you can focus on running the organisation. We combine proactive maintenance with strategic advice to keep systems stable today and ready for tomorrow.
What’s included
- Proactive monitoring and maintenance — patching, updates and early‑warning alerts
- IT infrastructure management — servers, networks, Wi‑Fi and endpoints
- Cyber security — layered protection, policies and user safety
- Microsoft 365 and cloud support — secure configuration, licensing and adoption
- Helpdesk and user support — fast, friendly assistance that solves issues the first time
- Strategic IT guidance — roadmaps, budgeting and improvement plans
Onsite IT Support When You Need It
Remote support fixes most issues quickly, but sometimes being there makes the difference. If your hardware, cabling, or office infrastructure needs attention, our engineer can come to Plymouth to resolve the issue safely and efficiently.
On-site is ideal for
- Network and Wi‑Fi issues
- Hardware failures and office moves
- Complex incidents and upgrades
- Hands‑on troubleshooting with key systems
Simple, Predictable Costs with Fixed‑Fee Managed IT Support
Senior leaders want clarity and control. Our fixed‑monthly pricing means no surprises and no hidden extras. Support scales with your organisation as it grows, and service levels are clearly set out from day one.
How pricing works
- Fixed monthly fee based on users and scope
- Transparent inclusions and options
- Clear response and resolution targets (SLAs)
- Flexible add‑ons for projects and growth
A Managed IT Support Partner — Not Just an IT Supplier
Choosing the right partner is about more than tools and tickets. It’s about confidence: the right blend of people, process and proactive thinking.
Why organisations choose us
- Proactive, preventative approach — reduce incidents and downtime
- Friendly, approachable team — technical experts who communicate clearly
- Security‑first mindset — practical, layered protection for everyday risks
- Strategic focus — IT aligned to business plans and budgets
- Long‑term relationships — onboarding done right and continuous improvement
How to Choose the Right IT Support Partner in Plymouth
Not sure where to start? Use these questions to guide a confident decision:
- Who will be accountable for outcomes, not just ticket numbers?
- What are the response targets and how are they measured?
- How will they improve security and reduce risk in the first 90 days?
- What does proactive management look like month to month?
- How easily can we switch — with minimal disruption?
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answers calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed-ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing, open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue, we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
