IT Support, Honiton
Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Exeter’s best IT Support provider.
Simple pricing with no long contracts.
Are you looking to find an Honiton, or Devon, based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity – we can help.
From innovative Honiton startups to long-running Devon-based organisations in established sectors, our fresh approach to managed IT support and expertise scales to match any rate of growth.
Our fresh approach includes
If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.
Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
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Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Our charges are on a per-device basis as most Honiton organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Selection of Devon organisations that use our IT Support services
Choose an Devon-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
Exeter, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Fully managed IT support and guidance for small to medium-sized businesses based in Honiton
Unlimited
on-site bolt-on
from £9.50 per computer per month
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Microsoft Surface device
from £29.50 per computer per month
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimited 4G internet
from £32.50 per connection per month
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
from £3.77 per user per month
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
from £8.42 per user per month
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Benefits of working with IT Champion in Honiton
IT Support in Honiton
At IT Champion, we understand that one of the biggest complaints from Honiton businesses is, “I’m tired of having to ring different companies to sort out different IT problems.” Our team removes this hassle by stepping in on your behalf. There’s no need for you to figure out which company to call for each issue. Our remote Honiton IT Support team will become your single point of contact for all technical issues. We manage every vendor-supported software package and hardware component on your network, liaising with your vendors on your behalf, so you can focus on running your business.
In 2013, 38.1% of all support requests raised with our remote Honiton IT support team required contact with other technology vendors. Unlike other IT support companies that charge extra for this service, IT Champion includes it in our fixed monthly fee. Our remote Honiton team also reduced our clients’ IT support costs by over 80% in the first year.
Over the last couple of years, IT Champion IT Support Honiton has witnessed the changing face of technology and its impact on businesses of all sizes. From new software to advanced hardware, many companies struggle to keep their systems up-to-date due to the ever-increasing costs. We understand that affording and maintaining technology is a real challenge.
Managed IT Support in Honiton
IT Champion provides small and medium-sized businesses in the Honiton area with unlimited computer support, maintenance, and guidance at an unbeatable monthly rate. We support Honiton businesses by taking problem ownership and ensuring that critical aspects such as security and disaster recovery are fully managed by our expert team of technicians.
Are You an IT Manager?
Whether you’re an IT Manager responsible for maintaining your company’s system or you have a dedicated IT Support team, IT Champion is here for you. Our blend of support services and tools will add value to your business. A quick chat with one of our consultants will show you the multitude of ways we can support your company.
We understand that many Honiton IT support companies claim to offer the best service in the region. However, only IT Champion has the awards, guarantees, and industry-leading practices to back up that claim. Since being awarded the highly coveted Microsoft Partner Status in 2010, IT Champion IT Support Honiton has continued to grow and be recognized for its outstanding servic
Managed Backups for Honiton Businesses
To put your mind at ease, IT Champion offers a Zero Risk Support Guarantee for Honiton businesses. We know that no other South West IT support company offers guarantees on their services like we do. Our dedicated Microsoft Certified Engineers have extensive experience working with different systems, ensuring there is no issue we can’t handle. If you’re not satisfied with our services within the first 90 days, we will refund all your money. Additionally, when you work with IT Champion’s Honiton support team, you will never pay for a service you don’t receive.
You may be surprised to learn that many Honiton IT support companies have inadequate or no insurance cover at all. IT Champion provides its clients with the security of a £10m insurance policy taken out on your behalf. No one wants to take unnecessary risks with their business, so rest assured that in the unlikely event something goes wrong, your system is fully covered in the hands of IT Champion.
Since its introduction in Honiton, our remote IT support team has continuously strived to be the best in the industry. With technology constantly evolving, reaping the benefits of the latest technology seems to be costing more and more. IT Champion has invested for you, so you can gain the benefits at a small percentage of the cost compared to investing in the system yourself.
Zero Risk Guarantee for Honiton Organisations
Data loss can severely damage a business or even close it. Discovering business-critical data gone with no method of retrieval is one of the biggest concerns for businesses of all sizes. With 21% of businesses experiencing data loss due to events beyond their control, a secure backup solution is essential. That’s why we offer the IT Champion Remote Vault. The Remote Vault consists of a Local Back-up Box and Remote Vault Software, making it the most cost-effective solution available. This remote cloud-based system provides a fully automated, fully encrypted backup solution, giving you peace of mind that your business data is safe. You’ll never have to worry about carrying out a repair again.
Our remote Honiton IT support team comprises highly trained data professionals dedicated to ensuring your data is safe from any threats. By letting IT Champion IT Support Honiton handle your backups, you’ll gain extra security for your data, protecting it against technical mishaps and malicious acts by disgruntled employees.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
