IT Support, Exmouth
Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Devon’s best IT Support provider.
Simple pricing with no long contracts.
Are you looking to find an Exeter, or Devon, based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity – we can help.
From innovative Exmouth startups to long-running Devon-based organisations in established sectors, our fresh approach to managed IT support and expertise scales to match any rate of growth.
Our fresh approach includes
If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.
Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
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Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Our charges are on a per-device basis as most Exmouth organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Selection of Devon organisations that use our IT Support services
Choose an Devon-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
Exmouth, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Fully managed IT support and guidance for small to medium-sized businesses based in Exmouth
Unlimited on-site bolt-on from £9.50 per computer per month
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Microsoft Surface device from £29.50 per computer per month
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimited 4G internet from £32.50 per connection per month
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection from £3.77 per user per month
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection from £8.42 per user per month
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Benefits of Working with IT Champion in Exmouth
IT Support in Exmouth
IT Champion’s Exmouth Support Team is very proud to be acknowledged for offering some of the best remote IT and technical support in the region. Covering the entire Exmouth area from our Exeter offices, IT Champion can provide almost immediate remote support for your business, as well as on-site help within under an hour. We know that choosing the right Exmouth IT support company can be difficult because there are so many competing IT companies to choose from. But how many of our competitors have been ranked as one of the fastest-growing companies in the South West? IT Champion’s specialist technicians are key players in the industry and we pride ourselves in our ability to offer a winning service for our clients.
Zero Risk Guarantee for Exmouth Businesses
With most other local IT support companies, if you’re unhappy with your service all you can do is complain. At IT Champion we do things differently. Our team are so confident that you’ll be happy with our support that we’re willing to put our money where our mouth is. If you’re not satisfied with the work carried out by us within the first three months of IT Champion supporting your systems, we will give you all of your money back. How many other Exmouth IT support companies are willing to offer you such a powerful guarantee? Most IT companies in Devon won’t offer any guarantees at all; making the IT Champion Zero Risk Guarantee one of the best remote repair and on-site managed computer services in the industry. As a testament to our business, we haven’t lost a single Managed IT Services client since we started offering our Zero-Risk Guarantee many years ago.
Fast responses for Exmouthsupport requests
IT Champion IT Support Exmouth is aware that no single client is the same and every business works in its own unique way. That’s why we offer multiple streamlined methods for our clients to request IT Support. The first method we use is a dedicated support telephone number which will connect you to a Microsoft Certified IT Support Engineer Technician instantly. This number has no call waiting or telephone answering machines. When you call us, you will go straight through to a consultant on our Exmouth team and if you need a repair carried out, our team of technicians will be more than happy to assist. Our second option – and our preferred method for requesting IT Support – is the IT Champion Client Portal and Ticket System. Whether you want to submit and track a repair support request, view account information or check the progress of an ongoing project, you can do all of this via your own Online Client Portal. With this intuitive system, receiving expert IT support in the Exmouth area has never been easier.
Trusted Technicians
IT Champion is currently offering a Free No Obligation Network & Security Evaluation and a Second Opinion Service for Exmouth businesses. Call one of our technicians now to see how you can improve your current IT system and save money. We guarantee that you won’t experience managed IT support like ours from any other IT support company in Devon. When breaking down IT Champion’s vision for its Exmouth clients, it’s easy to see what makes us so successful. Firstly, IT Champion seeks to be Devon’s most customer-centric company – not just in the IT industry, but in every industry in the county. We recognise that putting the customer first is a vitally important part of providing the best possible level of support. IT Champion make it easier than ever to connect with talented and skilled consultants who’ll be ready to assist in any way they can. Secondly, IT Champion pride ourselves in providing the fastest response rates in the region for client demands. Every minute that your systems are down your company loses money. A company with a turnover of £1 Million that has just 10 employees is set to lose £30,000 – £50,000 if their server goes down for just two days. Downtime results in a loss of productivity, affecting your ability to achieve your expected turnover, and this doesn’t even factor in IT support costs, hardware and data recovery costs. At IT Champion we have made it our top priority to ensure problems like this do not occur. Using our advanced remote 24hr Proactive Network Monitoring we are able to mitigate all potential risks, carry out repairs and resolve critical technical support issues before they become a major issue. We are confident this is something other Exmouth IT support companies do not offer.
More reasons to work with us
If you still need convincing that IT Champion is the best IT support company to work with your business, call us today and speak with a skilled technician or consultant about how we can help improve your business.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee. We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it. The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back. We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute. On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys. If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry. Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us. We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
