What is IT Support
Typically IT support involves managing and maintaining the hardware and software of an organisation.
Often organisations decide their IT is better supported by an external team of technical experts who have relationships with leading technology suppliers. They are able to thrive with the support of a managed IT provider who has technicians to carry out the daily tasks to ensure the organisation’s technology is stable, secure and functioning correctly. They value the technical expertise, advice, guidance and managed services that IT partner supplies.
IT Champion provides expert IT support to hundreds of organisations throughout the UK, we offer a FREE workplace discovery session to organisations looking for a second opinion. Simply click the button below to find out more.
Managed IT Support
We act as your internal IT team. We will help you understand where you are and get to know your businesses just as a new team member would. We are able to support IT equipment and teams remotely and on-site. Our certified relationships with industry-leading technology partners means we are on hand to provide professional expert help, advice and guidance.
Managed IT Services
Our long-standing relationships with global and local technology partners enable us to efficiently manage your key IT subscription services. We are able to help with contractual negotiations, gaining competitive prices and delivering peace of mind when it comes to deployment, efficiency and management of uptime.
IT project management
We have experts who can work with you to develop an ICT strategy that translates easily into a roadmap for your organisation’s IT.
The benefits of Managed IT Support
Time to focus
Having a great IT support partner gives you time to focus on your customers and other areas of the organisation.
Quick responses and flexible approach
IT support providers are there for you, their expert knowledge is on hand to help guide you through key projects, maintain your IT systems and flex when needed.
Meets budgets and regulatory compliance
No hidden costs, with clear SLA’s and security that your IT partner is efficient, effective and complying with all regulations.
Seamless working
With minimal disruption to day-to-day activities, our IT support is proactive with clear, timely communications, and delivers tangible efficiencies. Our people are friendly, knowledgeable and are an extension of your team.
Our IT Support services
Managed IT Support
We provide award-winning IT support and services to organisations with no IT team or act as an extension to their existing team.
- Work to ITIL and ISO aligned processes and industry best practices
- We use the world’s best systems and tools available to deliver customer-focused support
- We work with existing technology partners and are on hand to provide unlimited help, advice and guidance
- We develop our people from apprentice to senior technicians and technology experts
With our Managed IT Support plans you pay a single monthly fee and we become your IT department.
Managed Communications
We provide tailored communication solutions that match your current and future organisational needs.
- Fast connectivity and fully managed business-grade internet solutions
- Cost-effective contracts for mobile phones with data plans backed with our IT support
- Supply, installation and support of VoIP solutions and unified comms
- Easy to use video conferencing and team collaboration tools
Find out how IT Champion can help you reduce costs, streamline your communication services and improve efficiency.
Cyber Security with SIEM
Managed cyber security, we create a central Security Information and Event Management (SIEM) platform
- Backed by some of the best people in the industry
- Provide 24/7 protection with next-generation security operations both cloud and physical assets
- We analyse and log data in real-time to provide event correlation
- Active threat monitoring and proactive, coordinated incident response.
Trusted by many of our clients to protect thousands of users.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 15 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
