How Turnstyle Designs Strengthened Security and Created a Clear IT Roadmap for Growth
At A Glance
Turnstyle Designs, a globally recognised British manufacturer of luxury architectural hardware, partnered with IT Champion for Managed IT Support, Microsoft 365 Support, Cyber Security Planning and Strategic IT Planning. Through a proactive approach combining Microsoft 365 Business Premium, security enhancements, device management and a clear Technology Roadmap, Turnstyle Designs gained improved resilience, stronger cyber security and a trusted IT Support Partner aligned to its future growth plans.
The Challenge
Founded in North Devon in 1992, Turnstyle Designs has built its reputation on quality, craftsmanship and attention to detail. As the organisation continued to evolve, the leadership team wanted its technology environment to reflect those same standards.
Like many growing organisations, Turnstyle Designs was looking for more than a provider that could simply resolve support tickets.
The business wanted a more proactive approach to IT, greater visibility into cyber security risks and a clearer framework for future technology decisions. Future plans, including office relocation and infrastructure changes, also meant technology needed to support both immediate operational requirements and longer-term business objectives.
The challenge was not that systems were failing. The challenge was ensuring IT could continue to support growth, improve security and provide confidence for future investment decisions.
The Solution
Following a review of their IT support arrangements, Turnstyle Designs selected IT Champion to provide a more structured, proactive and strategically aligned approach to managed IT support.
The engagement began with a comprehensive onboarding process, environment assessment and cyber security discovery workshop. This provided a detailed understanding of the existing infrastructure, security controls, remote access arrangements, backup strategy and future technology requirements.
Working closely with Turnstyle Designs, we developed a practical technology roadmap designed to improve security, reduce risk and support future growth. Alongside day-to-day support, the focus was placed on helping the organisation make informed technology decisions rather than reacting to issues as they arose.
Key improvements included:
- Support+ Managed IT Support for approximately 50 users.
- Microsoft 365 Business Premium implementation.
- Enhanced device management and conditional acccess policies.
- Microsoft Defender email and endpoint protection.
- 24/7 Identity Threat Detection and Response (ITDR).
- Microsoft Intune Device Management and endpoint encryption.
- VPN, firewall and access control improvements.
- Enhanced backup protection and future resilience planning.
- Ongoing strategic reviews and technology roadmap discussions.
The Impact
Why It Worked
Within weeks of onboarding, Turnstyle Designs experienced noticeable improvements in responsiveness, security and confidence in their IT environment. Previously identified risks were addressed, stronger security controls were introduced and the business gained greater visibility across its technology estate.
Just as importantly, the leadership team gained a clearer understanding of where they were, what improvements would deliver the greatest value and how future technology investment should be prioritised.
By combining proactive managed IT support, cyber security planning and strategic guidance, Turnstyle Designs now benefits from a more resilient technology platform that supports both day-to-day operations and future growth.
Many organisations outgrow reactive IT support long before they realise it.
What made this engagement successful was not a single technology deployment. It was the combination of responsive support, cyber security improvements, strategic planning and ongoing partnership.
Rather than focusing solely on fixing issues, the approach centred on helping Turnstyle Designs understand its technology environment, reduce risk and make better long-term decisions. Through regular reviews, roadmap planning and proactive guidance, technology became aligned to wider business goals rather than operating as a standalone support function.
This reflects a principle we see regularly amongst growing organisations: the greatest value from managed IT support comes when IT is aligned with business outcomes, not simply measured by how quickly issues are closed.
“Our IT partner choice is vital for enabling us to operate effectively, the team at IT Champion provide clear explanations with a pragmatic approach to managing infrastructure and security needs backed up with day-to-day support technicians who are thorough and knowledgeable. The whole transfer process was really straightforward, and the ongoing service reflects exactly what was described at the quote stage – highly recommended!”
Jay Maurice, Finance Director
Turnstyle Designs Ltd
Key Takeaway
When reviewing a Managed IT Support Partner, technical capability is only part of the decision.
The real difference comes from having a partner that combines responsive support, cyber security expertise and strategic guidance. Organisations need confidence that their technology will support future growth, reduce risk and help leadership teams make informed decisions.
Turnstyle Designs demonstrates what can be achieved when IT support moves beyond problem resolution and becomes a genuine business partnership.
Industry sector
Manufacturing and Retail
Location
Head Office in Devon, London Showroom and USA Office
Date
August 2026
Company size
11-50 employees
