June 2025 Customer Satisfaction Stats

TLDR

IT Champion June 2025 IT support stats reveal sustained excellence: 1,633 calls handled (78/day, down 5%), with an average ring time of just 28 seconds. Impressively, 100% of users rated “very easy” for help access, and 100% satisfaction (24 responses 4–5/5), while strong recommend scores hit 96% (up from 91%). Highlighting team performance, James earned three positive mentions, significantly above the monthly average.

Monthly statistics

June 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Mon 9 am

24 calls taken ⬇️ 11%

Total monthly calls

1,633

78 calls per day  ⬇️ 5%

Average ring time

28 seconds

To talk to a technician

Ease of getting help

100% very easy

23 very easy, 1 easy

Closed ticket survey draw winner

Georgia  Management client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

24 gave a rating of 4 or 5 out of 5

Happiness icon

96% would strongly recommend us

91% last month

Which means we are rated Excellent

Closed ticket survey feedback

James Farr, support technician

James

I’ve benefited from support by James on a few occasions now.  I have found James to address things promptly when possible, and when not possible, James communicates clearly what needs to happen in the interim.

Jack Hallowes, Technical Support

Jack

IT Champions are excellent. Would be lost without them. Always so helpful and makes it easy to understand.

Sam Hallet, Support Technician

Sam H

Very prompt reply to my ticket, arranged a prompt call back and solved my issue very quickly and helpfully!

Jake Fox, Support Technician

Jake

Really quick and efficient response to a not-everyday support request.

6 team members mentioned, 12 positive comments

Top five-star rated team member

James Farr, support technician

James

Gained 3 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: July 14, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

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