Monthly statistics

May 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Tue 10 am

27 calls taken ↔️ –%

Total monthly calls

1,712

82 calls per day  ⬇️ 3%

Average ring time

24 seconds

To talk to a technician

Ease of getting help

96% very easy

21 very easy, 1 easy

Closed ticket survey draw winner

Lisa  Manufacturing client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 99% YTD

28 gave a rating of 4 or 5 out of 5

Happiness icon

86% would strongly recommend us

91% last month

Which means we are rated Excellent

Closed ticket survey feedback

Lucas Warsop, Support Technician

Lucas

Lucas was very polite and sorted the problem out straight away.

Jack Hallowes, Technical Support

Jack

As always Jack is very helpful and gets the issue sorted quickly.

Sam Hallet, Support Technician

Sam H

Sam is always lovely, friend and knowledgeable. What he can’t fix on the phone he always follows up and completes afterwards.

Jake Fox, Support Technician

Jake

Helpful and thorough sorting problem.

8 team members mentioned, 16 positive comments

Top five-star rated team member

Lucas Warsop, Support Technician

Lucas

Gained 5 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 1 mentions, Avg 2 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.