March 2025 Customer Satisfaction Stats

TLDR

IT Champion's March 2025 IT support metrics highlight IT Champion’s continued service excellence: 1,856 calls handled (up 4%), with an average ring time of 26 seconds. Customer experience remains strong –100% rated help as ‘very easy,’ and closed-ticket surveys show 100% satisfaction, with 88% ‘strongly recommend.’

Monthly statistics

March 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Wed 10 am

29 calls taken ⬆️ 1%

Total monthly calls

1,998

90 calls per day  ⬆️ 6%

Average ring time

22 seconds

To talk to a technician

Ease of getting help

100% very easy

29 very easy, 1 easy

Closed ticket survey draw winner

Admin  Conveyancing client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 98% YTD

30 gave a rating of 4 or 5 out of 5

Happiness icon

90% would recommend us

91% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden Williams, Support Technician

Jayden

Really fast to respond and solve our issue in record time, Thanks 🙂

Tom Goodby Support Technician

Tom

I have always found all of you very hellpful and competent

Sam Hallet, Support Technician

Sam H

Excellent service, always very friendly.

Lucas Warsop, Support Technician

Lucas

Super friendly, helpful and accommodating

9 team members mentioned, 19 positive comments

Top five-star rated team member

Lucas Warsop, Support Technician

Lucas

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 2 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.

About the Author

IT Champion

The IT Champion Service Delivery Team works behind the scenes to make sure customers receive dependable, friendly and effective IT support every day.

Their posts share real‑world updates on service performance, improvements and new developments that impact customers directly.

Published On: April 14, 2025|Categories: CX Stats, IT Support, Meet the team, News, Team|

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