Monthly statistics

March 2025

Each month, we measure what matters most — your experience with our support team.

Delivering five-star IT support isn’t just our goal – it’s our standard. With a friendly, knowledgeable team, we’re here to resolve your IT issues, big or small, every time.

Monthly CX stats

Busiest day and time

Wed 10 am

29 calls taken ⬆️ 1%

Total monthly calls

1,998

90 calls per day  ⬆️ 6%

Average ring time

22 seconds

To talk to a technician

Ease of getting help

100% very easy

29 very easy, 1 easy

Closed ticket survey draw winner

Admin  Conveyancing client

Won a £20 Amazon voucher for completing a closed ticket survey and entering the draw.

Closed ticket survey CSAT and NPS

100% satisfied with our service

Avg. 98% YTD

30 gave a rating of 4 or 5 out of 5

Happiness icon

90% would recommend us

91% last month

Which means we are rated Excellent

Closed ticket survey feedback

Jayden Williams, Support Technician

Jayden

Really fast to respond and solve our issue in record time, Thanks 🙂

Tom Goodby Support Technician

Tom

I have always found all of you very hellpful and competent

Sam Hallet, Support Technician

Sam H

Excellent service, always very friendly.

Lucas Warsop, Support Technician

Lucas

Super friendly, helpful and accommodating

9 team members mentioned, 19 positive comments

Top five-star rated team member

Lucas Warsop, Support Technician

Lucas

Gained 4 mentions over this month for the help he gave our clients when they called or emailed in with an issue.

Last month 0 mentions, Avg 2 mentions a month

Every month, we work hard to resolve your IT issues quickly and with a friendly touch. Your feedback and satisfaction scores help us keep our service five-star worthy.