IT Support, Plymouth
Award-winning, easy to access, simple to understand, home of the region’s only Zero Risk Guarantee and dedicated to being Devon’s best IT Support provider.
Simple pricing with no long contracts.
Are you looking to find an Plymouth, or Devon, based IT partner to outsource your IT Support to or looking to add to your existing IT Team capacity – we can help.
From innovative Plymouth startups to long-running Devon-based organisations in established sectors, our fresh approach to managed IT support and expertise scales to match any rate of growth.
Our fresh approach includes
If you are looking for a new IT partner, I can say from experience that Matt and the team will be with you every step of the way. From the initial meeting, discovery process and onboarding they worked at our pace in terms of timescales and knowledge and were more than happy to offer support and guidance when needed.
Since partnering with IT Champion, we are more efficient, reducing time spent on IT admin and smaller monthly costs for IT management. Our IT systems are now more up-to-date and cyber secure. We are also in a stronger position to plan and prepare for future costs.
Their ongoing managed IT support is not only fast, friendly, and effective but has also given us peace of mind that our important IT projects and organisation’s users are in great hands.
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Bytes Over Bodies: A fresh approach to IT service pricing
If you are comparing IT costs, one of the first things you are likely to see, beyond the disparity in what’s included in these costs are that many companies charge on a per user basis.
Our charges are on a per-device basis as most Plymouth organisations have fewer computers than they have staff. This enables organisations to be far more flexible over what cover they pay for and it helps to reduce costs significantly by not paying for support for users who have little or no need for support. After all, in most cases, it’s the computer that breaks, runs slowly or needs some form of IT intervention to get back to full working order and not the user.
In our per device model, users who do not need full support but may still need help when accessing things the Microsoft ecosystem on their own device or via a mobile phone benefit from free of charge ecosystem support which is included in every Support+ plan.
Combined with our Agreement-flex plan, which allows companies to increase or decrease the number of machines on cover (mid-support plan) it’s not uncommon for this pricing model alone to be 30% to 40% cheaper than a per-user model.
Selection of Devon organisations that trust our IT Support services
Choose an Devon-based IT partner who’s invested in your future but respects your need for flexibility today
Every Support+ plan comes with our industry-leading 90 day Zero Risk and Agreement Flex Guarantees as standard and we won’t ever ask you to sign up to anything more than 12 months if you’ve never used us before.
Concerned about future price increases?
Our Support+ prices have remained consistent for a number of years. We now guarantee to fix our Support+ costs for the first three years with just an initial 12 month commitment.
We won’t ever ask you to commit to a three or even a five-year IT support contract and we would caution anyone being offered this as the only option from a current or potential partner. Take it from us, best-in-class IT providers do not need this to be ‘Incentivised’ to stabilise your systems, provide the service they say they will or to avoid huge price increases.
A premium service desk without the price tag
Plymouth, and Devon-based, organisations rarely operate within traditional office hours, so we created extended office hours support to address this and it’s available at no extra cost with all our Support+ plans.
All Support+ clients benefit from our extended hours support, available Monday to Friday 7.30 am to 6.30 pm with our front-line team picking up calls within an average of 35 seconds.
Our outside of extended hours service is available to our UK or international partners who need extended coverage with no need to purchase any add on service or expensive blocks of time.
We don’t just focus on being the most responsive partner, we’ve been leading the way with our Experience Level Agreements (XLAs) which measures outcomes and value of service.
Fully managed IT support and guidance for small to medium-sized businesses based in Plymouth
Unlimited
on-site bolt-on
from £9.50 per computer per month
Our unlimited on-site bold-on provides peace of mind that if you need us on-site, in an emergency, or we need to repair, or replace, any computers covered with us, it’s included in your plan.
Microsoft Surface device
from £29.50 per computer per month
With our Surface as a service, Support+ customers can lease a Microsoft Surface device, over three years. The price quoted is based on Surface Laptop 3, 13.5″ i5/8/128 Platinum.
Unlimited 4G internet
from £32.50 per connection per month
Boost your businesses internet speeds, add some resilience to an existing connection or provide secure home worker internet with our fully managed 4G internet connections.
Advanced Microsoft 365 protection
from £3.77 per user per month
Protect and train your team to counter threats aimed at exploiting crucial information held in your Microsoft 365 environment. Includes email and attachment scanning, real-time detection, attack simulator tests and customised cyber training from one of our security analysts. Powered by Microsoft Defender for Office 365 (plan 2).
Advanced device management and protection
from £8.42 per user per month
We combine Windows Intune to provide advanced device management and deployment and Microsoft’s ultra-advanced detect and response security product – Windows Defender for Endpoint.
Benefits of working with IT Champion in Plymouth
Unlimited IT Support in Plymouth
At IT Champion, we provide small and medium-sized businesses throughout Plymouth with unlimited IT support, maintenance, and guidance at an unbeatable monthly rate. We ensure that critical aspects such as security are fully managed, ensuring all of our Plymouth clients’ computer systems are comprehensively protected.
Project Delivery by Certified Engineers
From simple Windows Server 2003 migrations to complex network refresh projects and end-to-end network architecture designs, the IT Support Plymouth team has the skills and experience to help your company succeed. Our engineers are highly qualified and experienced, enabling them to deliver projects on time and within budget. The key to successful IT project delivery is offering IT support packages once the project is complete to maintain the new systems.
Flexible Plymouth IT Service Contracts
IT Champion IT Support Plymouth offers a complete IT support package at a fixed cost, making expenses more predictable and providing your company with a comprehensive range of services. We are happy to customises support packages to meet your Plymouth-based organisation’s specific needs, so you can rest assured that your systems will always run smoothly. Our exposure to various industries and technologies helps us understand the latest business challenges and allowed us to identify benefits of delivering the right level technology.
Third-Party Vendor Management
One of the biggest complaints we hear is, “I’m tired of having to ring different companies to sort out different problems.” At IT Champion, we take this hassle away from our Plymouth clients. Our technicians go a step further than our competitors by contacting vendors on your behalf. Our IT Support team will become your single point of contact for all technical issues, managing approved vendor-supported software packages and hardware components on your network. Unlike other Plymouth IT support companies that charge extra for this service, can be included in the fixed monthly fee of your support contract.
Why Work with IT Champion as a Plymouth organisation?
In today’s economy, technology is critical to every business’s success. However, not every business has the time or knowledge to maintain their IT systems. That’s where we come in. IT Champion will take care of all your technological needs. You don’t need to be an IT support expert or employ an in-house IT department. All you need is our remote Plymouth team, a trained IT Champion technician, and a managed technical support package that fits your organisation’s requirements. We will take care of the rest, so you can focus on what really matters to your business.
Many Plymouth-based clients who call the IT Champion are looking for help to resolve technical issues that their current IT support providers have failed to address. Our technical support staff have extensive experience in resolving common issues such as data recovery, security risks, internet issues, email problems, and remote working challenges. These are all issues we resolve daily, yet other Plymouth IT support companies often fail to deliver these solutions.
What sets the IT Champion apart from our Plymouth-based competitors is our ability to identify company ‘pain points’ and provide solutions to quickly resolve and repair these issues. Our highly trained remote Plymouth technicians and onsite engineers can resolve ongoing issues and improve your business productivity fast. Whether you need to build your IT network from the ground up or refresh your existing network, IT Champion can help.
We know it’s all about trust
Zero-risk guarantee
We are the region’s only managed IT support provider to offer a zero-risk guarantee.
We are committed to providing the best IT support in the industry – we stake our reputation and our hard-earned cash it.
The IT Champion ‘zero-risk guarantee’ states that if you do not see satisfactory results within 90 days we will give you your money back.
We know that choosing the right IT provider can be daunting. To eliminate the stress, and uncertainty, of hiring a competent IT support company, we offer our clients the zero-risk guarantee on all our managed IT support plans.
60 second challenge
We work hard to ensure that one of our front line team is available in under a minute.
On average, our front line team answer calls in under 36 seconds and we are consistently rated as very easy to get help from via our closed ticket surveys.
If one of our customers thinks we didn’t hit our 60-second target when they called us (within our working hours), we’ll send them a little something that’s sweet or healthy in recognition of how important we take the challenge.
Award-winning
We are exceptionally proud to have won awards locally, regionally and from within our industry.
Being recognised by CloudTango as one of the top 50 Managed Service Providers (MSP) of the UK in 2021 is a great accolade to our work. Exeter College and ourselves being shortlisted as the small employer of the year in 2020 for our work with apprentices over the years. In 2018, we won the business service category of the Exeter Living Awards.
Our fresh approach
From the first time you talk with us to speaking with one of our friendly frontline technicians, our refreshing open and friendly manner underpins the ease of doing business with us.
We do everything within our control to ensure your IT remains stable and secure. If there is an issue we will actively attend to it within clear time frames. Keeping you updated, owning responsibility for any issues that we should have prevented.
