As remote and flexible working becomes an imperative, and the need to adjust existing software and hardware to enable more virtual work, pressure on an organisation’s IT team is more pressured than before.
One way to keep your technology experts engaged, productive and strengthen their resilience is to partner with an IT partner who can act as part of your team when needed. Strengthening digital resilience across your people empowers them to embrace digital technology and build technical capabilities in which to thrive among the rapid changes in your organisation’s daily operations.
We have experienced technical consultants, solution architects and front line technicians who you can trust to help with anything from service desk overflow, IT project planning or being there when you need that extra advice and support.
Even adequately staffed internal IT teams can struggle with unpredictable workloads when managing maintenance, front line support and incident management. IT Champion has over 10 years of experience and a strong reputation in the seamless delivery of IT services within an organisation’s own IT team.
Large, small, private and public sector organisations trust us to be an extension of their IT team. Working in partnership we have supported many organisations with a wide variety of IT services including project delivery, digital transformation, user management, cyber security, training, strategy and front line support.
Selection of organisations who trust us to be part of their IT team
Front line support
Front line support is imperative – having trained, accredited and informed first or second-line engineers, with access to the best tools on the market and available within seconds ensures uptime and user productivity.
Escalation
Behind a great front line team is a capable escalation point, to quickly and effectively take over a request when it becomes necessary. With effective escalation support, requests quickly are assigned to the right technician and be fixed effectively.
Emergency support
All IT teams, internal or external, are under constant pressure to provide immediate support and seamless fault resolution. Fixing problems is at the heart of every IT team, at IT Champion we pride ourselves on being able to handle the majority of IT issues that occur.
Overflow and burst services
If you experience large swings in the volumes of support requests, especially in known periods, we can help with staff capacity in a cost-effective manner and within budget.
Out of hours cover
We have expertise in supplying cost-effective out-of-hours cover. Bolster the capacity of the smaller internal team on evenings and weekends for on-call or working duties.
Support for remote offices
We help organisations support multiple offices in various locations in or outside of the UK whilst their IT team are based at one site.
Onsite resources and secondment
Finding the best people can be difficult, especially if you only need them for a couple of days a week or for a short to medium term period to cover a temporary gap in staffing. We can help with short to medium term needs when finding needing specific IT skills and experience quickly.
Infrastructure management
With infrastructure management in place, we ensure that your operations run effectively and securely. Our standard infrastructure management service includes management, maintenance, event monitoring and unlimited remote and onsite support as standard.
Project delivery
We can help identify the right solutions to address your organisational goals, help in the planning and delivery of key projects that require specific IT expertise and IT capacity.
Specialist Microsoft project delivery
From on-premise to O365 exchange migrations, Azure architecture design and deployment and the migration to or fresh deployment of SharePoint and MS teams, we’ve got it covered.
Modern workplaces
Using Microsoft 365 and Azure as core components, we help organisations with their Modern workplace journey, by being the IT partner who helps them rethink and transform the ways of working.
Digital transformation
Our skills, knowledge and experience support an organisation’s IT Manager plan a digital strategy and realise a practical IT roadmap that delivers new, more efficient ways of working.
Procurement
Our procurement team work with the leading technology suppliers to ensure you have access to the very best products and solutions at a highly competitive price and our list of vendor accreditation means you are in safe hands.
IT training
Equip your users with the skills to be more creative in the digital workplace. Your most valuable assets are your skilled employees. Our IT training courses can be delivered virtually or in person.
IT strategy
We will help you review your current situation and develop a clear strategy to help you achieve your goals. We ensure that new technologies are fully considered and that your technology combines to achieve your organisation’s goals.
